Lazada Malaysia - LAZADA REFUSE TO PAY MY MONEY
I am really pissed off with lazada and I wont buy any from lazada anymore. They are a liar.
I order for RM45 items plus the shipping total will be RM60. They sent me totally wrong item a camera worth RM 850. I just being so nice to returned the item back to them. after that, they emailed me saying that I can choose whether I want it to be refund to my account or use their stock credit (RM60) cause the product that i ordered is not in stock.
So I decided to use the stock credit that they give it to me and bought the item that they " claimed not in stock ". But guess what?? I have to pay extra RM 15 for the shipping. So, I called them and to claim another RM 15 but they said the balance is forfeited as the store credit can be use once only and the shipping is not included.
The point is they know that they still owe me RM15 and refused to pay back my money..and also they never mention that the shipping fee will not deducted from the store credit. This is how they paid my kindness..If they sent you anything expensive than what you actually ordered, just keep it, don't bother to return it as they wont appreciate it..
Monetary Loss: $15.
Location: Perai, Pulau Pinang
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Hi, this is Derrick from Lazada CS HOD, kindly furnish with more details (ie : order number) to my email (derrick.ong@***.com.my), we will check and revert our recovery actions onto your case.
Greetings,
This is Aaliyah, and I am the PR Manager for Lazada Malaysia. On behalf of Lazada Malaysia, I would firstly like to sincerely apologise for the unpleasant shopping experience that you have encountered with us.
We understand your frustration in this matter and regret this incidents that have occurred. If you could so kindly email me your order number or some information which would allow me to track down your order please?
Look forward to hearing from you soon.
Thank you,
Aaliyah