Lazada Malaysia Questions and Answers
Tak terima barang lagipun dah bayar.
Saya belum terima barang yang saya order so macam mana ini lagipun saya dah bayar Susahlah dengan lazada
How can I get my refund?I had originally bought items worth a total of RM150 with my touch and go e wallet, and I had cancelled the order. So while I was waiting for the refund to come back into my ewallet account, I had actually removed the tng account that was saved from my payment options. Will these affect me from getting back my refund?
saya dah beli barang lepas tu saya batal kan lepas tu saya tengok dia kata dah pulang kan dah pulang kan tapi xdapat
item not received but have been suscesfuly send.
hai morning lazada i want report item not received but have been susceffuly send by my lex named ahmadnorfdazrul kamarudin on tuesday 11 agust time 11.38pm. i did not get any call from driver and evidence poroof given was just a dot ...driver not take my sign or my ic no.
no oder #257955****00263 delivery infromation MYMPA00279**** i have deal with this store two time using same address and phone number. i hope can solve this problem becuses item i bought is quite expensive.
Experience the same problem on my order. System mentioned delivered on 11 August on 10.58pm by LEX MY guy named Ahmadnorfdazrul kamarudin, but actual item not received. Proof of delivery is just a dot!! How terrible it is!!
Refund.
Can i get my refunds because the seller logistic unable to delivery at my location. I paid on 2 July 2020 and until now i can't receive my refunds. I need my refunds because i want to buy another washing machine and i very need this washing machine because washing machine at home is can't function.
Order 256551****20349 Placed on 22 Jul 2020 22:36:28 Paid on 22 Jul 2020 22:37:39 Paid Home Living Room Round Simple Stool Solid Wood Chair RM53.90 x 1 Request cancelled Home Living Room Round Simple Stool Solid Wood Chair RM53.90 x 1 Request cancelled Home Living Room Round Simple Stool Solid Wood Chair RM53.90 x 1 Request cancelled 3 Items, Total: RM205.70 I want to cancel these items
My order still not yet received. Please give the customer service contact number. Currently number can't get through.Order #242090****60872 Placed on 23 Jan 2020 14:56:58
I havent had my item for 2 weeks when i get my order...and also can i have Lazada customer contact number
I place my order on 28 Oct 2019, but I haven't received my parcel yet.I place my order on 28 Oct 2019, but I haven't received my parcel yet. The tracking show my parcel has been arrived logistics facility on 31 Oct,after that no more movement.
The delivery partner is LEX MY.
Please kindly assist me. Thanks
- click on the ‘Account’ tab and under the ‘My Orders’ section in Lazada app;
- click on ‘To Ship’ or ‘To Receive’;
- click on the Order that has the item you want to track;
- you should see a 'Get by date' with the delivery timeframe on the 'Order Details' page.
You can also check your e-mail for an "Order Confirmation" e-mail where the estimated date of delivery should be stated at the ‘Your Package’ section.
To get more information about your order, please contact the Lazada Malaysia customer care team by phone at +6 03* 601 1888 or by email at customer@lazada.com.my.
Why i get my refunded while i received the order?Saya dah terima barang dari gdex pada 13 dec 2018..tiba2 saya dapat emel dari lazada menyatakan barang saya hilang dan lazada refund balik duit kepada saya...takkan la saya nak guna duit refund tu sebab saya dah terima barang yang dipesan...sekarang ni macam mana ye saya nk bagi balik duit tu pada lazada?
If you have been refunded by mistake, you may contact Lazada Malaysia customer service. You can reach them via live chat option at their website.
Now I do return back the 2 item but I need print out and go to poslaju and send back to kl but who pay the poslaju feess.
Now I do return back the 2 item but I need print out and go to poslaju and send back to kl but who pay the poslaju feess
I intend to purchase electric oven. What is best payment to get some discounts.I intend to purchase zanussi elect oven rm1195.
What payment method can give.me some discounts? Credit card , touch n go e-wallet, lazada wallet??
why my package(MYSU00000270****) Delivery Failed and I didn't get any Call ,what can i do now?
My address wrong please Ninja vean this address send me now my address is please address this Green Prospect Sdn. Bhd. (GP Lumut), Jalan Kawasan Perindustrian Kampung Acheh, Kampung Acheh, 32000 Sitiawan, Perak Darul Ridzuan
Lazada getting bad this days. steal customer money.. my refund for item Iphone 11 pro havent get till now. RM5599 already reported to kpdnkk and nccc. soon to tribunal. asked me to wait for 15 working days. i bought from their stupid LAZMALL APPLE STORE. then cancelled due to they promised sent in a day. but lied to me. upon pay suddenly change to 1-3 days. Their LAZADA KPDNKK staff also useless. they acted like they will look into the matter. after 15 working days.. (3 weeks) come back to me and said TRANSACTION FAILED. CIBAI THIS LAZADA. took them 15 working days to see the transaction failed.. *** liar .. all those who got cheated by lazada.. file ur report to tribunal. After Alibaba group took over LAZADA. they become useless , bad and CUSTOMER SERVICE ALSO USELESS. and FINANCE TEAM more cb. hide behind CS. ask to call and verify regarding the failed transaction.said finance team cannot call. Now this case under tribunal.. after this still they did not pay. will bring to court. rm5599.. cb steal customer money.
we shall all talk bad about lazada at other collaboration website with Lazada. such as Tao bao/ aliexpress/ ***. and get them to kick out lazada in the future. Lazada will face recession and knowing treating the customer more valuable than scam seller.
Agree with you Lazada is stealing cheating money from customer especially for pricey items... I am having the same experience now.... refund is nowhere to be seen after 2 weeks and I guess it will drag longer... mind to share what other channels you had complained to?
Hy dear i order 2bag from Ana maria Almost 2mont they didnt send me they just send gift only Can u please fund my order now I ready massage them but they never respect me
Woi....brg tak sampai2...bila chat kat fb, lazada page block pulak. please call me...i need my item...019-629****...
Pembayaran di buat pada 18 mei 2019 tp sampai hari ini barang saya belum dampai tak pernah terjadi bila saya berurusan dengan lazada ini pertama kali tracking no. pun tak di hantar
Salam Sejahtera,
Terima kasih diatas maklumbalas anda dan kami memohon maaf diatas kesulitan yang dialami. Mengenai pesanan anda, sila berikan maklumat dibawah untuk membolehkan kami membuat semakan lanjut :
Nombor Pesanan:
Atau-
Emel Dalam Pesanan:
Nombor Telefon Dalam Pesanan: Jumlah Bayaran: Tarikh Pesanan: Nombor ID Transaksi Pembayaran: - Amir -
Nombor Pesanan = 326725****
Email = thivyakesavaraj22@***.com
Jumlah Bayaran = RM 29
Tarikh Pesanan = 2/02/2018
Lazada bodoh punya service dan saya telah buat polis report terhadap lazada.Saya akan buat video tentang masalah yang di hadapi oleh customer lazada dan saya akan post kat Facebook bagi nama lazada busuk.Saya akan buat juga sebab layanan lazada teruk dan kita bukan ambil benda free kut kami semua bayar.!!!!!Saya akan buat in viral
Tolong reply dan hantar barang saya aje.Janagan tanya benda benda yang bukan.Lagipun semua maklumat ada kat order page
Salam Sejahtera Thiyva,
Kami sekali lagi memohon maaf diatas kelewatan yang berlaku berikutan rakan kurier kami mengalami kesukaran untuk menyemak status bungkusan-bungkusan yang ada dalam transit mereka sekarang. Pihak Pos Laju sedang berusaha membuat penghantaran dengan giat.
Setelah disemak, pesanan anda telah berjaya dihantar ke alamat anda pada 12 Februari 2018. Nombor jejakan Pos Laju adalah ER158370475MY, pautan semakan adalah https://www.tracking.my/couriers/poslaju/ER158370475MY
Sekiranya anda masih belum menerima pesanan tersebut, sila maklumkan kepada kami dan kami sedia membantu anda.
Amir
Barang Tak SampaiNo Pesanan:636564****6769No Tel:019902****Jumlah Bayaran:RM300Tarikh Pesanan:12/3/2018No Trans:ID 648****
Apa yang jadi dengan barang saya sepatutnya harini sampai ..perkhidmatan sangat lah tidak memuaskan ..saya akan tunggu sehingga tarikh berikut 9/11/2019-10/11/2019 sekiranya saya tidak dapat barang saya i want a refund money kalau saya tidak dapat saya buat report police take note!! Very disappointed No pesanan: 234658****23255 Email:nazihanurul156@***.com Pay amount:Rm 298
No pesanan : 240282****61413 Email : maskhaiza@***.com Jumlah : RM156.80 Tarikh pesanan : 18.12.2019
I feel like making a police complaint sebab saya dah bayar ini
bro saya lagi teruk kena dengan lazada, hampir dua bulan tunggu refund tak dapat,
call lazada hotline beberapa kali, email lazada berpuluh kali still tak dapat refund
saya dah buat police report dan poslaju complaint, next step kalau tak dapat duit saya before end febuary 2018 saya akan buat aduan tribunal pengguna under kpdnkk
Lazada cakap besar tapi benarnya curi duit orang
we shall all talk bad about lazada at other collaboration website with Lazada. such as Tao bao/ aliexpress/ ***. and get them to kick out lazada in the future. Lazada will face recession and knowing treating the customer more valuable than scam seller. Presently Lazada partnering with scam seller on scamming customer money. let gather and make difference for ours wrong trusting Lazada.