Lazada Malaysia

clicked cancel 5 min after i placed order. requested seller to help to cancel it.

seller read msg but purposely ignored the msg and quickly packed package. it took them 5 days to arrange a courier guy to collect the item. in the mean time, i hav been trying and trying to contact seller to cancel it . again seller purposely ignored my request.

told lazada,they said i could reject during delivery. ( it is stated in their T&C, where customer can do so ). delivery refused to take back, and claimed lazada always trying to make their life easy and cause difficulty to the courier company, hence this courier guy again ignored and left. tried to contact lazada for dispute.

lazada immediately said, oh we cannot do anything . you gotta take the item by all means. i was IGNORED by SELLER, LAZADA CUSTOMER SERVICE, COURIER COMPANY..

such a *** company. Fxxx regret buying from lazada.

I HAVE ORDER REF: Order Number: 418111****96498 Seller : SOgys6Nt

Amount : RM 76.00 dated on 27 Feb 2024, BUT i rec different item, wrong item, i already launch a report , and REQUEST to REFUND, BUT i got REPLY from LAZADA to Drop Off the ITEM at JNT Titi Gajah, Alor Setar ( How can i stay at Selayang but LAZADA request me to Drop off at Alor Setar, Kedah ) and my request ended on 5 mac 2024

My home address is at Selayang/Rawang, i try to change my Drop Off location, BUT not allow, WHAT IS GOING ON HERE, what happen?

i chat with the seller, BUT the Seller REPLY my Order is in Surprise Box, so i got difference item, what a scammer seller, how can this type of Seller Available in LAZADA. Very Poor seller, Bad Altitude

i scroll in review of this SELLER many customer also been scam by this SELLER, i want my REFUND back to me,

Hi Respective Legal Department,

Good day

Im your customer since 2017.this is my 1st time happened scam.

I ordered 2 pressure cooker and placed orders.

Yester received a small a small cover which tisse inside.than i went through tht web and confirmed scammer..lot ppl has scammed...

How come tht vendor still doing business there. Wht kind of protection lazada provided?

Not secured ..

Customer service is absolutely useless.

We need to talk to someone who can look at the isdue and provide answers and not some useless automated recorded response which is useless ss same info is available on your order site Answer USELESS

Now i want my pressure cooker instead of cash returned. This is Lazada need take responsibility.

16.5 L -1

11.L-1

Thanks

Mr Logonathan Sundram

Loyalty and honesty customer

I have purchased a vacuum from the abovementioned seller on 10sep2022 under order number 345266****66732 and confirmed got 8 years warranty via lazada chat with them before buying the vacuum. However the vacuum spoilt after 3mths used so I have informed the seller via lazada chat on 26Jan2023 and asking how to claim the warranty for the vacuum.

I have sent numerous of the message to ask for the warranty claim on 27Jan2023, 28Jan2023, 31Jan2023, 1feb2023, 02feb2023, 11Feb2023 and 12FEB2023 but the seller has not replied for how to claim my warranty and no intention to replace or repair the vacuum for me as seller is aware that lazada apps is unable to give feedback or review after 30days of goods received. Although the vacuum is not expensive but i feels the lazada should take the necessary actions to this kind of seller and protect all customer's right who has purchased via lazada platforms to avoid this kind of bad seller try to cheats. If not, who dare to purchase goods via lazada platform.

Kindly let me have your reply as soon as possible. Thanks.

First I cancel the order. Then seller reject it.

After seller reject it. Then I wait wait wait. The seller didnt send out the item. Until the due date for delivery also no send it.

I go to Lazada CS they keep ask me wait 3 day and wait 3 day.

After the seller reject it. This order I cannot see at my order side. I can find it at see All record only can see it. This is happe on 24 Dec 2023.

Juz 60.47 until today still cannot solve this issue for me. I get the bad shopping experience is ok. But I juz wan to get back my money only. How come be so hard so hard?

I juz wan to solve this issue asap. Ady take almost 10days still cannot solve it this problem.