Lazada Malaysia
Reviews and Complaints
Pending Delivery (MYMPA03246****)
Request for refund
Preferred solution: Full refund
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Verified BuyerProblem in my return process
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to withdraw refunded money from lazada wallet
- Non
- Unable to withdraw refunded money from lazada wallet
Preferred solution: Let the company propose a solution
Cancel order is not given refund after more than 10 days despite having dealt with the Lazada live agent
- Selection of products
Preferred solution: Full refund
Refund issue
Shipping detail update
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Petaling Jaya, SelangorSeller Refund with not full amount
Cibai
Preferred solution: Full refund
User's recommendation: Not all lazmall are trusted
Under repair
User's recommendation: Tat product should be ok for kids n adult also it's clrfull keyboard also every nice to use its like computer keyboard also
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint Seller
Dear Lazada M'sia,
i want to complaint
order no.274313****78547
i received wrong item which the price is 50% lower from what i have paid. So, disappointed where i order rm199 carpet but i received rm99 carpet.
Is totally different type of carpet &;;;;;;;;;;;;;;;;;;;;;; wonder how this seller can make this mistake without checking. If customer did not check properly we only noticed we have received different design but after we go back to seller page, we found they send the cheap carpet.
I've chat with seller & ask to refund the balance rm100 to me. Seller did not even say sorry & offered for next purchase voucher. How can I'm going to purchase again from the same seller which is not reliable.
So, I've rejected their offered & requested for refund voucher which i can buy from others seller in Lazada.
They said they couldn't do that because they are not Lazada.
Pls help , how can i get my refund. I got know time to repack & return back the item.
Rgds,
Lina
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo where to escalate
I bought a printer on Lazada, the seller stated in description that the printer is mobile printing enabled, which is the sole reason of my purchase. Turns out, the printer cannot print from mobile at all. So the product listing is misleading or dishonest.
I returned the item, the seller rejected my return saying I bought the correct model without mobile printing. I disputed, Lazada asked me to return the product to the seller for evaluation and final decision. This raise alarm bells to me. There is nothing to further evaluate, the seller is perfectly aware of the product she sold to me, she just didnt wanna admit her mistake or dishonesty (I chatted with her on WhatsApp prior to the return).
So I talked to customer care, I wanna know how Lazada is going to protect my interest as a customer, in the event the seller keeps my money and the product same time, if I return it. This agent named MUHAMAD AFIQ ISKANDAR MUHAMAD KHAIRUDDIN, was not helpful, didn't understand what I was asking, gave me vague answers. I had to keep repeating my asks, then he gave me *** attitude. Towards the end I lost it and I called him dumb and an idiot, which I probably shouldnt have but he really pushed my buttons.
All I can say is, Lazada is losing a customer. And I spend loads on the platform, almost daily purchase...
Preferred solution: Full refund and apology from the said agent
User's recommendation: Go to TabBao or Shopee instead.
I have problem to my missing item???.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIrresponsible Firm
- Wide range of products
- Product availability
- Fake ad
Preferred solution: Deliver product or service ordered
User's recommendation: buy from others, they are getting TERRIBAD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't payment
- Prive are cheaper than other selling platforms
- Maybe had products are damaged
- Late
Preferred solution: Solution for problem of can't payment
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