Anonymous
map-marker Petaling Jaya, Selangor

No Response

Till to date I have yet to receive any reply from Lazada. Please investigate and revert to me urgently.
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LAU K Klq
map-marker Kuala Lumpur, Kuala Lumpur

为什么我每次退的货都收不到钱?

上次在我退的衣服Dream-S健身还不到钱rm57还没算邮费?现在还有一个kuali rm109,Order号码287859****36092也不包括邮费,他们现在讲没货给我,我也没收到钱,为什么每次都收不到钱的?
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Loss:
$166

Preferred solution: Let the company propose a solution

AMIRA F Gda

I NEED TO DELETE MY ACCOUNT!!

Omg i need to delete this account so i can use my phone number at one more account which have balace lazada e wallet in it
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Loss:
$14
Cons:
  • Good until i kena satu kali

Preferred solution: Let the company propose a solution

Nurul nur H

Want request a refund

I have put in money to pay for shoes, but when the check is close to Lazada, the item I ordered is not there and the money has been deducted from my account
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Loss:
$37

Preferred solution: Full refund

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Barang Tak sampai

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Lazada Malaysia - Barang Tak sampai
Barang tidak diterima. Mungkin tersalah tempat penghantaran.tiada nama ran tandatangan penerima pada bukti penghantaran.
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User's recommendation: Nama penerima tidak ada pada bukti penghantaran

Kokwai L

Lost item

Money money money money moneyMoney money money money money MoneyMoney money Money money money money moneyMoney money money money money moneyMoney Money money moneyMoney money money money money MoneyMoney money Money money money money moneyMoney money money money money moneyMoney
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Loss:
$12

Preferred solution: Money

User's recommendation: Chinese

Anonymous
map-marker Kelapa Sawit, Johor

Lazada Wallet withdrawal

Saya punya Lazada wallet rm1240 Tak dapat di active kerana this phone number is linked to another account. 0111009**** Tolong selesai masalah saya asap. Juga tolong semak lazada wallet Saya yang setahun lepas dalam rm300 lebih status letak dimana... TQVM
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Automatedmachinewillanswer O

Real scammer above the low.

Nama thangaraju(670812****01)email:Raju0054@***.com..apa yang saya dapat tahu dari kenalan adalah benar.syarikat ini betul-betul kebal Dan undang-undang tidak boleh Bertindak terhadap mereka. Mereka punya share older tempatan adalah big shot.beginilah saya punya cerita.order barang bulan mei sekarang sudah bulan julai barang tak diterima lagi.no wonder their name almost sounds like hara... zada
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Pros:
  • To migrate to other online shopping website
Cons:
  • Getting angry

User's recommendation: Fikiar..betul-betul

Step

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shah Alam, Selangor

Didn't received credit if aspirasi cash now after approved

Received email check in lazada everyday , contact customer service not use system always answer me different of my questions , try to call also system reply no chance talk to customer service, until now don't have any response n haven get my aspirasi cash now credit , then dust received need pay it ?
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Anonymous
map-marker Petaling Jaya, Selangor

My parcel stuck at Cyberjaya Hub since last Sunday

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Ive ordered my items last Friday, items arrived on Sunday and another yesterday, both at Cyberjaya hub. While I understand the range of dates given but since the items are there, will it be that hard to process right away? Truly disappointed and worst, I have no numbers to reach to check the status, the LEX tracking always down making it twice harder. After so long not doing any purchase from lazada, this is surely not a great experience. I need my items so badly.
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Brileigh Yoc
map-marker Sungai Buloh, Selangor

My item not delivered yet- urgent

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My item on 16/6/21 last date to delivery but still not delivery urgent Plz make it faster thanks alot
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MAGESWARIE R

Didnt received the item

Lazada Malaysia - Didnt received the item
Already paid but didnt receive items although the status is delivered. What happened to my items? I ordered from Taobao..2 expensive orders are missing.
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Loss:
$170

Preferred solution: Deliver product or service ordered

cinly c

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unrecognized Transaction from Lazada

Lazada Malaysia - Unrecognized Transaction from Lazada
Lazada Malaysia - Unrecognized Transaction from Lazada - Image 2

Dear Lazada, on 10 OCT 2020 approximately 10pm , i check on my Maybank account and suddenly I found out two unauthorized transaction was made using my credit card without any notice, I called to Maybank customer services hotline and make a report on it to dispute two transaction from Lazada (same amount , same day, same item) which I don't even have the apps with me, and this transaction gone thru without my knowing which I being told by Maybank customer services that Maybank don't send any OTP during this high traffic purchase day, which lazada choose to waive 3D secure or not to enroll the 3D secure programme .

So Maybank customer service advise me to send in the dispute form and they will follow up with the investigation with merchant which is LAZADA

Oct 13, 11:04 AM - I emailed the dispute form to Maybank .

reply by computer generate email which stated will look into my matters.

Oct 15, 11:05 AM - A follow up email by me to ask about the status .

Oct 17, 2020, 1:23 PM - A reply from maybank Dispute management that my case still under investigating .

Oct 19, 2020, 10:57 AM - A follow up email by me to ask about the status .

Oct 20, 2020, 4:55 PM - A reply from maybank saying that liaise with the respective merchant for supporting document.

Oct 28, 2020, 1:05 PM - An email by me again to ask about the follow up.

Nov 9, 2020, 11:18 AM - An email by me again to ask about the follow up.

Nov 18, 6:50 PM- An email by me again to ask about the follow up.

Dec 3, 2020, 1:12 PM - finally it comes about 2 months and i asked again patiently with the email and follow up .

Finally come in today 15/12/2020 1:48 PM with Maybank investigation saying that {The merchant have declined to refund as the above iDs a valid transaction as per attached documents furnished by the merchant.}. with the 2 attached merchant letter which the billing address , receiver address , IP address and buyer id all are unrelated to me .

Right away i make a call to Maybank Customer services again to ask about this matter, where they told me they can't do anything which i have to follow up with reply the email .

Same day 15/12/2020 2:16 PM - i did my email replied which stated clearly that the proof provide are not acceptable .

Kindly look into this matters and i am waiting your reply .

Please proof me what is the login in ID and email register with this purchase , the billing address and shipping address is not a match and as a merchant , you should notify bank about this issue or get approval whether this transaction should proceed or not.

Reference Number: [602259****956567****15] [602259****616487****80]

Case Number: [602259****956567****15]

[602259****616487****80]

Retrieval Request Reason Code: [30]

Retrieval Request Amount: [559 MYR]

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Preferred solution: investigate and refund to my credit card with all the interest charge me .

Syahmi A Sjn
map-marker Kuala Lumpur, Kuala Lumpur

Parcel missing

I dont received parcel No MYMPA03115****. Lazada update parcel already received by me. Please check what happens my parcel?
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Myracle Yjy
map-marker Kuala Dungun, Terengganu

Nicole Liang

Kepada Puan and Tuan, No persanan saya 288397****26247 barang Saya tak sampai?temu janji ialah 10/7/2021.Hari ini ialah 16/07/2021 . Nak tahu barang Saya apa jadi Sekarang .thank you
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