joe l Umu

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To check on price history of product

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Updated by user Feb 09, 2023

Lazada still has no customer service people, unlike shopee, which has.

Original review Jan 10, 2023
Tried to call them but no answer. customer service is poor and almost non-existent outside of their bots
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Preferred solution: A history of prices on a certain product

Rohit B Eqp

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Verified Reviewer

Zero stars. Zero accountability by Lazada. Non responsive management. Completely useless

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I wish there was a way to give a zero star or a negative star. An iPhone ordered on 11th May, for which delivery was promised between 16-18 May is not delivered on 27th May, and is stuck in the logistics centre waiting for a delivery courier to pick it up.

I have spent a total of 4-5 hours on phone calls, wrote 9 emails, including personal ones to the CEO of Lazada Malaysia and the head of customer service, and there is no credible response.

Cannot even cancel and get a refund, as they insist you have to wait 15 days from the time it was handed over to the last courier (one week after order) before you can even cancel.

Completely useless marketplace with no accountability or ownership of any issues.

Seeking legal recourse and lodging compliant with KPDNHEP

The government needs to fine Lazada, and if they don't mend their ways, arrange to shut them down.

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Loss:
$2100
Cons:
  • No delivery no customer service no response from management
  • Not receive item
  • No refund

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid like we were trying to avoid Covid.

philomenaSilvice d

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Verified Reviewer

Lazada

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Hi I have been trying to call Lazada few times n hold on for 15mins but no one answer exceot the recordered voice msg I need to solve an issue . when i want to active my ewallet they nv send me verifying codes so how am i to get in touch with them pls help I also have 2 accts which i want to close even for that they nv bother to answer. with regards philomena s dawson
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Pros:
  • Good service
Cons:
  • Customer care n chat line

Preferred solution: activate my ewallet and cancel one of my accounts

Anonymous
map-marker Kota Kinabalu, Sabah

I tried to call customer service to track my parcel which is not delivered. Not easy to engage live agent or automated agent to help. No follow up.

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1) ordered coffee grinder which is not working at all. 362669****31614. 2) ordered two pcs of mops not delivered Ordered # 360838****31614. 3) I have one pending order which is not arrive yet . Hope this order will be arrived. If not, no more order in the future. There is no way to compare with the Singapore Lazada website.
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User's recommendation: Will let my friends knows my bad experience

ooi d Akj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Petaling Jaya, Selangor

Devin_930906@***.com

Lazada Malaysia - Devin_930906@***.com
My ID : devin_930906@***.com Why was my order canceled and my refund amount not received? Order #357536****92845
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kuala Lumpur, Kuala Lumpur

Complaining about lex courier service

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Lazada Malaysia - Complaining about lex courier service
My items was delayed delivery by lex for more than 3 days now. Tomorrow coming to 4 days. How long more to delay? I can't reach out to anyone except to the seller. What can the seller do for me... They can't. Really *** off with lazada courier service and lazada customer service... Seem no one care or rather a proper channel to complain the issues.
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User's recommendation: U do what u can do... But I can't hope for more

Syaiful H Koi

Complaint about seller

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Order 10 pcs but get wrong item..get only 9 pcs...only 1 correct..8 wrong...order size 3.5cm 10 pcs..but get only 1 pcs 3.5 cm...8 pcs is 2cm..
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Preferred solution: Full refund

User's recommendation: Customer vice so so so bad

Yat Hing L

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Verified Buyer
| map-marker Shah Alam, Selangor

Missing Item

Lazada Malaysia - Missing Item
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Lazada Malaysia - Missing Item - Image 3
To make a complaint on missing item. I received on the Stand, but not the aluminum structures to assemble into a bench. Please do check and send the connecting structures to me.
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Preferred solution: send the connecting structures to me

Kalyn Roc
map-marker Bayan Lepas, Pulau Pinang

My account delete but I have order and pay

Lazada Malaysia - My account delete but I have order and pay
I have order 26 Oct and pay after pay my account delete so problem no my account number password not am want now my account or rm 58.06 I'm sending a picture my last order
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Jia Yi C
map-marker Kuala Lumpur, Kuala Lumpur

I unable to make payment

I have tried credit card payment and try to top up my Lazada e wallet, but it doesn't work. The payment still pending and I wonder why
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Anonymous
map-marker Kajang, Selangor

Regarding return

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Damage on just a certain part of the product, although the full set is acceptable and installation guide is clear
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User's recommendation: Make a quick check for damages upon receiving the parcel

Jennilee Kun

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Verified Reviewer
| map-marker Ipoh, Perak

Complaint

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i have purchased a pre-sales order from Shiseido on 11/11. i have checked with the seller customers service on the status of the items, reply from seller for the undelivered items is due to their lack of manpower to calter for the high demand.

and i infomed seller that i really want the items. on yesterday, i received message from the seller that informed one of the item in the pre-sales set is out of stock. the seller ask whether can send the pre-sales set partially in order to avoid auto cancellation by lazada.

i requested the seller to commit me a date for the delivery of the out of stock item. the reply from seller is to check and get back to me.

however, the order is automatically cancelled by lazada today due to the seller is unable to send out the pre-sales set within stipulated time.

hence, i would like to know what penalty will be imposed by Lazada to the seller.

as i am so frustrated with the issue.

as a buyer, we will be penalise by forfeited the deposit paid if we do not pay the balance on 11.11.

however, seller seem will not losing anything if their can't fulfill their commitment. the order is seem to be closed by refunding the deposit to the buyer.

i would like to hear from you on the penalties that will be imposed to the seller.

thanks

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Baskaran N Uxz

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Verified Reviewer
| map-marker Petaling Jaya, Selangor

Faulty item

Alread email no response.very difficult to reach them its not easy to much of bureaucracy since im not an pc savvy and having big issues.very frustrated with them..why dont have a counter we straight walk in and throw this fsulty item on their face
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Suryani A

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Verified Reviewer

ItemI not arrived

Tiada penghantaran pada tarikh yg diberi. Saya perlukan baran- barang tersebut selepas tahun baru cina
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Preferred solution: Deliver product or service ordered

Fah mi M

Withdrawal

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Unsuccessful withdrawal from Lazada wallet to bank account. I had try three times but still unsuccessful.
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