Karen T Anb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Refund delay till 11.11 not received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to claim compensation from Lazada's platform for delay return back my voucher RM 50 that I bought at TNG plattfom but use in purchased smartphone at Lazada's platform but seller not honest Delivered not as per advertised product. Hence, after return back & received balance money after deducting my voucher RM 50, now voucher lazada staff till now fail to revalidate my voucher RM 50 to use for today's Lazada's bonus discount 11.11 sale of RM 10 discount for every RM 100 purchased.
View full review

User's recommendation: Bad response for problem not yet settled.

Paidi T
map-marker Kuala Lumpur, Kuala Lumpur

Undelivered product

My orde was mattresse n I didnt receive till date n no feed back too Im really disappointed tracking no360267****76152 its written delivered actually not
View full review
Lashawna Ywf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bandar Seri Begawan, Brunei-Muara

Poor customer service

Lazada Malaysia - Poor customer service
I really got disappointed that their helpline Cleo doesn't understand issue being raised. send email to pissedconsumerfor help and was given link of other people issue as guide. Very disappointed
View full review
Pros:
  • Competitive price
Cons:
  • Unreliable and hopeless malaysia customer care team
Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Order write received but not yet recieved

Just hope some responsible person from lazada will contact me. Have been in touch with them but nothing happened. Fed up talking to robot's
View full review
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Shah Alam, Selangor

Item defective

Seller Q0vD8ux2 was acknowledge that battery of the item was faulty after a month, as user only use one time. Seller just recommend to buy another battery. User unable to return and claim warranty, as has exceed Warranty Period. Order ID: 350310****34024
View full review
Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Seller dispute refund and send the case to Lazada agent

I ordered 1 unit of wooden curtain rod. I received it.

Then once open I found some of the bracket got no holes to screw,1 Rod cracked the the edge, End cap also cracked. I send pictures to seller. Seller say return. Ii return through J&T drop off.

Today seller sent mag saying only received rod but accessories. I say it's in the black bag. Seller telling black bag empty. Seller telling got video proof when was unpack the return parcel.

She sent me video only the rod packing was open. Where is video when was unpacking the black bag. Now I am at J&T Bandar Puteri Klang ask for CCTV footage. The staff at counter telling the person in charge is on leave will be back after new year.

Then can retrieve the CCTV footage. 100% sure is lying

View full review

User's recommendation: I will not recommend to anyone

Jaya P Jge

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kajang, Selangor

Wrong item was sent to me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lazada Malaysia - Wrong item was sent to me
Lazada Malaysia - Wrong item was sent to me - Image 2
Lazada Malaysia - Wrong item was sent to me - Image 3
Lazada Malaysia - Wrong item was sent to me - Image 4
Lazada Malaysia - Wrong item was sent to me - Image 5
Order varicose vein cream send hair removal cream.. when order have free gift when parcel received don't have free gift..
View full review
Loss:
$20

Preferred solution: Let the company propose a solution

User's recommendation: Unprofessional seller.. make my time waste send wrong item to me..

Rehka S

My item received is wrong item

I have ordered saree but I received socks. How I want to claim my order? Nobody chat with me? I contact via contact number but number not in service.
View full review

Preferred solution: My order item

User's recommendation: I'm not happy with your service

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Received refund

I have a complaint about my order. I didn't receive but stated delivered. Finally, i have received my refund Thank You
View full review

User's recommendation: Always fight for our right even its RM1

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Naaldwijk, South Holland

Items are missing

Lazada Malaysia - Items are missing
Lazada Malaysia - Items are missing - Image 2
My items are still not received. Please escalate and call. No attemot was made to deliver. We are home all the time
View full review
Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Inappropriate Delivery Method from Lex Courier

Lazada Malaysia - Inappropriate Delivery Method from Lex Courier

With due respect, I'm writing this to bring you notice that one of your rider has conducted an unacceptable behavior at our common property at Platinum Hill Condominium reported at different occasion on August 2022.

We received a report from residents regarding the unusual findings on their parcel inside their LOCKED mailbox. The parcels received in respective occasion are big and definitely can not fit through the slot in / mailbox window but the parcel ended up inside with a sign of broken at the mailbox hook.

We suspect that the courier had force open the mailbox and anyhow manage to lock the mailbox again.

Below are the details of the perpetrator:

Courier Name: Fadhil Ab Hamid

Delivery Partner: LEX MY

We believe that what ever 'sorcery' he had triggers a security breaches to the resident because if he is capable in opening the mailbox to drop parcel, he is also capable to open resident's mailbox for other reason.

In addition, this courier had vandalized building property i.e. mailbox so he can save his time instead of delivering the parcel to the unit.

Attached herewith are the screenshot of the same courier person who tasked to deliver parcel to all reported mailbox for your reference as well as a picture of parcel found inside mailbox on 15/8/22 and 18/8/22.

View full review
crysty h

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Iteam received and missing iteam

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Lazada Malaysia - Iteam received and missing iteam
Lazada Malaysia - Iteam received and missing iteam - Image 2
Lazada Malaysia - Iteam received and missing iteam - Image 3
order 6×5pcs = 30pcs only received 26 pcs missing iteam by courier partner seller ask me claim with lzd but never get reply
View full review

Preferred solution: Let the company propose a solution

Marsila S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riyadh, Riyadh Region

Non deliver item

I want to complaint my item still stuck and stop at Ampang sortation centre since on 18 May 2022, when will it be deliver??
View full review

Preferred solution: Deliver product or service ordered

Ruby F Plj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To complaint a dishonest seller

Lazada Malaysia - To complaint a dishonest seller
Lazada Malaysia - To complaint a dishonest seller - Image 2
Lazada Malaysia - To complaint a dishonest seller - Image 3

I ordered for 1 set supplement the postal picture shown buy 2 free 1 + 10s free supplement on 18.09.22 . Order received on 24.09.22 with 1 bottle only.

I trying chat with the seller but they only escape & give many excuse. As a consumer definitely we do check price in market. Now i paid for 1 set in full price & only get 1 bottle. So i felt scam by this seller.

The seller ID is 05LvHqWy & my order no is 346043****60673. The seller asked me bearing for the postage too if i need to return. Isn't unfair to consumer, right?

We paid for postage when order now shortly send product & bear against for return postage. Unreasonable & foolishness !

Hope can hep to get refund & return, thanks

View full review
Loss:
$89

Preferred solution: Full refund

User's recommendation: Should take action to the dishonest sller

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Your delivery man very bad attitude

When ask him to come later after 3 hours due to I'm not at home he say cannot you cancel your your order and order again. I told him I need the items because it's medicine.

Then he said in this case will deliver to you tomorrow then I agreed. Next day when I call around 11am to the same number your men said I cancel your items you order again. You not at home next time don't order. Tell in malay ( sudahlah you may order lagi in bukan susah sudah tunggu rumah untuk barang Jagan merayap) who is he to say this.

Delivery man number 019464****. Then rude and not respectful. What kind of delivery man you offered the job. Very bad attitude.

I'm not happy with your service. Thank you

View full review
  • 1
  • ...
  • 25
  • 26
  • 27
  • 28
  • 29
  • ...
  • 604