Lazada Malaysia
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund not yet appear to my account
Preferred solution: To return my money
User's recommendation: I reccomend not to use the credit card when purchasing big amount
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kuala Lumpur, Kuala LumpurOrder No: 393252****71133. Purchased 2 HP 682 ink cartridges frm lazada. pd RM70.15 recd one cartridge only.
Contacted their fabulous customer service to advise receipt of only one tricolour cartridge when it should have been the combo 1 black and 1 tricolor cartridge. also sent photo of received cartridge and packaging.
Advised it will be investigated and resolved .
Requested retrieval of cartridge and refund of payment as disappointed. Advised on website request rejected as no proof. what proof can one provide other than the packaging and the product. I did receive small package containing one cartridge only.
Eventually the customer service insisted that RM66.01, the actual cost excluding is the price of one cartridge. It was a joke. Why would I want to purchase a single cartridge for RM6.01 when on the same website other sellers were selling one cartridge for RM30 plus. several email responses were exchanged.
The customer service staff does not understand english and was just giving me the runaround of apologies profusely with out resolving the issue. requested for a LEX MY address in shah alam , so that I can show the staff there what i actually recd, but did not.
So what am I supposed to do. sleep with the one expensive cartridge maybe containing gold dust, and procrastinate.
Like to have the email address of the Director so I can email the communicate details from your customer service. I have worked in two leading banks for more than 47 years and have not seen in my widest working days such low academic customer service.
Its not the money spent that counts but the principle. Ordered two cartridges received two, that should be the way. Not ordered two and received one cartridge.
Issue not resolved till to date. Let me have the contact email address of senior management and the phone number, and not that of the incompetent frontline customer service staff.
My email address is pkkemuning5@***.com and phone number 019243****.
This the most frustrating experience I have ever had in my life of 73+years when honesty is questioned. I do not want to cheat but just get my money's worth. By the way the combo products were sold at a slight discount by DYF store for RM66.01 during the 09.09.2023 period .
Now my experience also convinces me taht such discounted bargains on Lazada site are not genuine.
Once this is resolved will not get near the Lazada website anymore will look to others to purchase online or walk in and make the required purchases where you vouch for the quantity and price. Buying online is not abed of roses anymore.
PalarajaW
User's recommendation: will not recommend
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shah Alam, SelangorSupplier rejected the return or to refund
User's recommendation: To be more attentive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLazpaylater
Preferred solution: Apology
User's recommendation: utk ape aku nak memekak lagi kamu lazada boleh check kan akaun aku nonsense orang kalau tak bayar kau beku aku bleh terima ni tak pernah miss even sekali aku close lazada akaun maaf aku saje guna lazpaylater padahal boleh je aku beli pakai duit so ade gak komitmen tkde la aku merepek beli benda mengarut paham
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBarang synkata x dpt hantar sbb xder kat opis...padahal sy tggu kat opis smpai jam 6.30...
Preferred solution: Deliver product or service ordered
User's recommendation: Bad
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kajang, SelangorNot receive parcel from lazada
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sendai, MiyagiLazada stole my money.
User's recommendation: It should be recognized that shopping at LAZADA is very risky.
Barang tidak sampai
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Kuala Lumpur, Kuala LumpurI hope to get a refund as soon as possible after the goods are lost.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf product do not reach by promised date
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Thung Chang, Nan ProvinceWorst company in Thailand..buy elsewhere or you will be sorry.
The worst company in Thailand, should be closed down by the Thai Government, discusting over inflated priced CRAP, sends stuff you never ordered and glues carpet together, ASK for 30 mtrs length they send 2 at 14 mtrs absolute garbage o my one laughing at his bank balance is the CEO who never replies to complaints, past fixing this company from Australia if this mob tried to operate there, closed down and compensate all the victims of its scams and Garbage it sells, still waiting from 2 years ago for 2 orders he he he I AM NOT JOKING AT ALL, BUY OFF COMPANY'S THAT ARE NOT SCAMS SELLING GARBAGE AND FIRE HAZARD CRAP THAT WHEN WET ALSO, YOU CAN BECOME A PARAPLEGIC FOR LIFE IN A WHEEL CHAIR, NEVER BUY MATS OR CARPETS FROM THAT LAZADA MOB EVER..2023 AND ALL OVER ADDS SELLING T R A S H AT RIP OFF BAHT PRICES..
- Thiefs
Preferred solution: Full refund
User's recommendation: BUY ANYWHERE BUT LAZADA MALADA
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bayan Lepas, Pulau PinangFully paid but product not received. Yet stated delivered. Wrote messages, called number can't go through. Is cheating customer.
Poor delivery service by LEX
Barang tidak sampai ke tangan
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kuala Lumpur, Kuala LumpurI need help about issue of pending payment RM1394.
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Hi do you still have the contact number for this courier guys? I am having same issue with this person. But lazada refuse to disclosed his number to me to check it myself