Voltaire C Und

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Refund not yet appear to my account

Jan. 23 2024 i purchase a product amounting 18 thousand pesos but no development from the seller so i cancelled it , using my credit card until now the amount does not appear to my account neither to my lazada wallet
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Loss:
$300

Preferred solution: To return my money

User's recommendation: I reccomend not to use the credit card when purchasing big amount

Palaraja K

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| map-marker Kuala Lumpur, Kuala Lumpur

Order No: 393252****71133. Purchased 2 HP 682 ink cartridges frm lazada. pd RM70.15 recd one cartridge only.

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Lazada Malaysia - Order No: 393252****71133. Purchased 2 HP 682 ink cartridges frm lazada. pd...
Lazada Malaysia - Order No: 393252****71133. Purchased 2 HP 682 ink cartridges frm... - Image 2
Lazada Malaysia - Order No: 393252****71133. Purchased 2 HP 682 ink cartridges frm... - Image 3
Lazada Malaysia - Order No: 393252****71133. Purchased 2 HP 682 ink cartridges frm... - Image 4
Lazada Malaysia - Order No: 393252****71133. Purchased 2 HP 682 ink cartridges frm... - Image 5

Contacted their fabulous customer service to advise receipt of only one tricolour cartridge when it should have been the combo 1 black and 1 tricolor cartridge. also sent photo of received cartridge and packaging.

Advised it will be investigated and resolved .

Requested retrieval of cartridge and refund of payment as disappointed. Advised on website request rejected as no proof. what proof can one provide other than the packaging and the product. I did receive small package containing one cartridge only.

Eventually the customer service insisted that RM66.01, the actual cost excluding is the price of one cartridge. It was a joke. Why would I want to purchase a single cartridge for RM6.01 when on the same website other sellers were selling one cartridge for RM30 plus. several email responses were exchanged.

The customer service staff does not understand english and was just giving me the runaround of apologies profusely with out resolving the issue. requested for a LEX MY address in shah alam , so that I can show the staff there what i actually recd, but did not.

So what am I supposed to do. sleep with the one expensive cartridge maybe containing gold dust, and procrastinate.

Like to have the email address of the Director so I can email the communicate details from your customer service. I have worked in two leading banks for more than 47 years and have not seen in my widest working days such low academic customer service.

Its not the money spent that counts but the principle. Ordered two cartridges received two, that should be the way. Not ordered two and received one cartridge.

Issue not resolved till to date. Let me have the contact email address of senior management and the phone number, and not that of the incompetent frontline customer service staff.

My email address is pkkemuning5@***.com and phone number 019243****.

This the most frustrating experience I have ever had in my life of 73+years when honesty is questioned. I do not want to cheat but just get my money's worth. By the way the combo products were sold at a slight discount by DYF store for RM66.01 during the 09.09.2023 period .

Now my experience also convinces me taht such discounted bargains on Lazada site are not genuine.

Once this is resolved will not get near the Lazada website anymore will look to others to purchase online or walk in and make the required purchases where you vouch for the quantity and price. Buying online is not abed of roses anymore.

PalarajaW

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User's recommendation: will not recommend

wong a Kda

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| map-marker Shah Alam, Selangor

Supplier rejected the return or to refund

Lazada Malaysia - Supplier rejected the return or to refund
Lazada Malaysia - Supplier rejected the return or to refund - Image 2
Lazada Malaysia - Supplier rejected the return or to refund - Image 3
Seeking help on the goods received is wrong measurement from the order placed. Request to replace or refund. Supplier rejected the request. Please help!
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User's recommendation: To be more attentive

Mohd I Jce

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Lazpaylater

boleh check payment aku memalukan dari tahun lepas aku kena frozen so upset aku dgn lazada before ni aku slalu bezakan lazada dgn shopee yg lazada bagus tapi kau semua memalukan aku so aku delete akaun aku shame on u if aku delay payment tak bayar aku accept buat ape kau bgi aku lazpaylater tapi kau bekukan aku kecewa dgn lazada maaf mulai sekarang aku out lazada
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Preferred solution: Apology

User's recommendation: utk ape aku nak memekak lagi kamu lazada boleh check kan akaun aku nonsense orang kalau tak bayar kau beku aku bleh terima ni tak pernah miss even sekali aku close lazada akaun maaf aku saje guna lazpaylater padahal boleh je aku beli pakai duit so ade gak komitmen tkde la aku merepek beli benda mengarut paham

Azie A Ouy

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Barang synkata x dpt hantar sbb xder kat opis...padahal sy tggu kat opis smpai jam 6.30...

Lazada Malaysia - Barang synkata x dpt hantar sbb xder kat opis...padahal sy tggu kat opis smpai...
Kenapa runner kata x dapat hantar sbb xder opis...padahal call sy pun tidak..saya kat opis sampai jam 6.40
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Preferred solution: Deliver product or service ordered

User's recommendation: Bad

Ekin N Drk

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| map-marker Kajang, Selangor

Not receive parcel from lazada

Lazada Malaysia - Not receive parcel from lazada
Lazada Malaysia - Not receive parcel from lazada - Image 2
All parcel its not delivered to my address from runner and any call/ contact me.He runner return/cancelled the all my parcel.
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MIKIRO S

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| map-marker Sendai, Miyagi

Lazada stole my money.

Lazada Malaysia - Lazada stole my money.
Lazada Malaysia - Lazada stole my money. - Image 2
The product was broken, so I returned it after long negotiations. They refused a full refund as it wasn't broken. When I refused it, he stopped negotiations and refused to refund me. I lost my rm830.
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User's recommendation: It should be recognized that shopping at LAZADA is very risky.

Fairuza H

Barang tidak sampai

Pihak kurier cuma menghantar gambar di tepi jalan..saya tidak tahu di mana barang itu dihantar..jika tidak dapat mencari no rumah saya..hubungi saya..sekarang saya mahu kan barang saya..minta encik amirnorashid bin mohammad hubungi saya & beritahu saya dimana barang itu sekarang
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Preferred solution: Deliver product or service ordered

Anonymous

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| map-marker Kuala Lumpur, Kuala Lumpur

I hope to get a refund as soon as possible after the goods are lost.

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Lazada Malaysia - I hope to get a refund as soon as possible after the goods are lost.
Lazada Malaysia - I hope to get a refund as soon as possible after the goods are lost. - Image 2
The goods I purchased are still on the display. I have contacted the merchant. The merchant said that the goods may be lost and asked me to contact the Lazada service center for a refund.
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Sim H Wmk

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If product do not reach by promised date

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My order#:407156****02631 Ordered on 17th December 2023 Promised Delivery Date : 12 Jan 2024. If my ordered did not arrive by 12 Dec 2024. I want to cancel my order and refund.
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Loss:
$147

Preferred solution: Deliver product or service ordered

Dean D Ove

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| map-marker Thung Chang, Nan Province

Worst company in Thailand..buy elsewhere or you will be sorry.

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The worst company in Thailand, should be closed down by the Thai Government, discusting over inflated priced CRAP, sends stuff you never ordered and glues carpet together, ASK for 30 mtrs length they send 2 at 14 mtrs absolute garbage o my one laughing at his bank balance is the CEO who never replies to complaints, past fixing this company from Australia if this mob tried to operate there, closed down and compensate all the victims of its scams and Garbage it sells, still waiting from 2 years ago for 2 orders he he he I AM NOT JOKING AT ALL, BUY OFF COMPANY'S THAT ARE NOT SCAMS SELLING GARBAGE AND FIRE HAZARD CRAP THAT WHEN WET ALSO, YOU CAN BECOME A PARAPLEGIC FOR LIFE IN A WHEEL CHAIR, NEVER BUY MATS OR CARPETS FROM THAT LAZADA MOB EVER..2023 AND ALL OVER ADDS SELLING T R A S H AT RIP OFF BAHT PRICES..

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Loss:
$2500
Cons:
  • Thiefs

Preferred solution: Full refund

User's recommendation: BUY ANYWHERE BUT LAZADA MALADA

Karman Occ

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| map-marker Bayan Lepas, Pulau Pinang

Fully paid but product not received. Yet stated delivered. Wrote messages, called number can't go through. Is cheating customer.

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Haven't receive my product but delivered. Delivered to the wrong place, wrong background according to the picture. Picture background proven as below. Totally not the same background as the delivery guy provided. He sent to the wrong place. We have checked all buildings, do not have my parcel.
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1 comment
Guest

Hi do you still have the contact number for this courier guys? I am having same issue with this person. But lazada refuse to disclosed his number to me to check it myself

Anonymous
map-marker Bukit Mertajam, Penang

Poor delivery service by LEX

1. The delivery person just dropped the package without informing. He just left it at the gate. 2. No sight of delivery but update as Delivery Fail due to recipient reschedule! Not Trustworthy! Liar! It's always the same guy as update on Lazada shipping.
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Fairuza H

Barang tidak sampai ke tangan

Barang saya tidak sampai ke tangan saya..pihak kurier cuma menghantar gambar di tepi jalan..dan saya tidak tahu di mana barang itu sekarang..jika pihak kurier tidak dapat mencari no rumah..hubungi saya..pada kebiasaan nya pihak kurier akan menghantar gambar barang di depan rumah..tetapi tiada..minta hubungi saya dan beritahu di mana barang itu dihantar
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Preferred solution: Deliver product or service ordered

Kk C Zby

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

I need help about issue of pending payment RM1394.

Yes, I have make a transaction @ 09 January 2024 07:56:52 RM1394.40. Once done transfer my phone have network down. After then my order all cancelled. Can I request a customer service who's can speaking mandarin give me a call for this issue.
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