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I used to encourage my family and friends to order from Lazada but now I tell them to avoid using Lazada as they are not what they used to be. Lazada uses Gdex as their courier service and they obviously can't cope.

Gdex customer service staff are trained to give you the same BS - we will check with operations and call you back. You won't get further than this.

Lazada themselves are even more of a disgrace. You can't contact them via phone or email. Their Live Chat is a joke.

It means you can send them a message 24/7 but you will only ever get an unhelpful automated reply. There is no one behind the Live Chat, only a bot.

If you are tempted to order from Lazada because you think it's more convenient PLEASE DON'T. It is luck whether or not you receive your order on time/if you even get your order. DO NOT BE FOOLED by their returns policy.

There is nothing but stress if you have any problems with your order. Plenty of reviews here from customers not getting any customer service or money back as advertised.

Reason of review: Poor customer service.

Location: Shah Alam, Selangor

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