3rd March 2015, buying a BenQ monitor coz of Lazada 10% discount advertisement. After 2 days receive an order cancelled trigger email and stated as pricing error.
This order put me in trouble with costing 1k credit limit loss on credit card.
Called up the hotline, customer service feedback dealer not able to make it due to pricing issue. Customer service feedback that can place order again for the same item, they have fixed the pricing problem on system.
O Well, placed order again, end up with same problem. Call up customer service again, and this time feedback as stock not available.
1. If Lazada not able to make the 10% discount for every item, why not stated clearly as "just for selected items" in the advertisement banner? Try to cheat consumers??
2. If the 10% discount is not available for the particular item, why system still allow customers able to select the price and place orders with credit card and end up with problems?
3. If the stock is not available, why the customer service give instruction to customer for place order on the 2nd time? Furthermore, item still shows as available and able to placed order?
After giving 2 phone calls, although Lazada already end the 10% discount activity and remove the not available item on webpage but the problem is already created and giving bad experience to me as a first time user to Lazada.
Definitely, I will share this "nice experience" to all friends who are interested shopping on LAzada.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Customer service
- System error
- Customer services
- Reason of review:
- Poor customer service
- Monetary loss:
- Product or service
- Benq Monitor
- Review category
- Appliances and Electronics
You May Also Like
- "I ordered a xiaomi mi4i on 19/03. Expected delivery is 23/03-28/03. I called Lazada on 23/03 as Poslaju Trace& Tracking showed the last update on 19/03 was out from Puchong...."
- "I would like to know why my item that I order from 10/03/2016 not delivery on time within 13/04/2016 this is almost 1 month my order not delivery. so I..."
- "I just bought a note 4 with lazada the day before yesterday. Delivery slow? No problem, its CNY now, ok. But I just want to go to have a look..."
- "After paying over $100 for a new pair of Nike Air Max, wearing them for less than 3 weeks, both left and right shoes delaminated at the rubber sole. What..."
- "Bought it. Loved it. It fit perfectly and was one of my favorite pieces. I followed care instructions precisely and it shrank dramatically. Dressbarn won't refund/credit me for it or..."
- "I am duly authorized by law, and duty bound as a Spiritual Master, to make statements in public to warn other people about harm or danger. This falls under Qualified..."