Most deliveries excellent service. I received my Nibosi watch not working, delivered by Lex on time.
I initiated a return procedure and received a confirmation email of my complaint. I followed the tracking procedures and printed a a postage label as required. I then packed the watch, affixed the label and proceeded to the locations information provided. I went to the first one Butterworth Lex DOP - OTYS Jalan Tanjung Indah.
They refused to accept the return package - no contract with Lex/Lazada. Then Christmas. This week, I went to another listed Lex DOP - TND Express in Raja Uda. They also refused to accept my return package.
Yesterday,I went to my third listed DOP - Collect Co. Jalan Tingkat Mawar. This was shuttered and empty. I now give up.
I have tried my very best to return my package to 3 Lex DOP. outlets in Butterworth.
What is wrong with your list of Lex DOP's. Please assist. I can do no more.
No response from Lazada to my initial complaint to them.
There was no response to my recent complaint to Lazada emailed by PissedConsumer.com.
Today, I tried to return the package to the courier delivering
another ordered package to me. He refused and requested me
to take my grievance to Lazada Head Office No chance of a
resolution by telephone - issue too complicated - needs to be in writing.
I will now send official letter of complaint to head office.
It seems Lazada are avoiding any follow-up with me after making
it impossible to return a package. Pathetic non-communication
User's recommendation: Beware of issues due to LEX DOP' s refusal to accept returns.
Location: George Town, Penang