Lazada Malaysia Phone Numbers and Emails

Customer Service:

  • +6 032 728 6600

Complaints:

  • +6 032 174 1717
    Overseas
  • +60 130 088 5465

Lazada Malaysia Emails:

Complaints/ Feedback
Legal
Philippines, Vietnam

Lazada Malaysia Contact Information

Lazada Malaysia Website:

Lazada Malaysia Online Chat:

Corporate Office Address:

Lazada Malaysia
198 Jalan Bukit Bintang 55100, Level 20
Menara Worldwide, Kuala Lumpur 55100
Malaysia

Other Info (opening hours):

Other Location:

5th Avenue, Bonifacio Global City,

Taguig City 1634 , Net Park Building,

Level 23, Metro Manila , PH


8 Shenton Way #43-01 AXA Tower Singapore,

Singapore, Singapore 068811, SG


67 Le Loi Street, Ben Nghe Ward, District 1,

Saigon Center Building, Tower 2,

Level 19, Ho Chi Minh, VN


Mailing Address:

Complaints

50480 Kuala Lumpur

Contact Centre (BNMTELELINK)

Fax: +6 (032) 174 1515

Edit Business Info

Lazada Malaysia Rating Based on 3.3K Reviews

Rating details

1.9
more details
Customer service
Delivery Service
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Lazada Malaysia Customer Service Calls

24.1K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Lazada Malaysia Customer Service?

Shipping and Delivery Question:

  • “My package was sent to the wrong address”
  • “My item already 2week but haven't delivery”
  • “I didn't received the parcel”

Request for Information Question:

  • “Ask about my order”
  • “To check on my cancellation nobody reply me”
  • “Want ask about my parcel..courier send to wrong person n and i want to know take my parcel”

Refund Question:

  • “Refund issue”
  • “Refund problem”
  • “Asking for refund”

Return/ Replace Question:

  • “Change address”
  • “The return label given cant open and print”
  • “Return goods not take n worth of Rm800”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancellation item”
  • “Cancellation”

Payments and Charges Question:

  • “I have problem with payment”
  • “Wrong payment”
  • “Unauthorised transactions on my card”

Product/ Service Question:

  • “The item received by the customer was damaged in transit. How to claim?”
  • “My order thing damage”
  • “I don't receive any parcel from lazada today but in my system say i recive the parcel”

Account Question:

  • “After i reset the new password, my wallets change to Zeros and all records disappeared”
  • “My seller account had been deactivated”
  • “My account misaing”

Staff Question:

  • “I want talk with customer service”
  • “Despite dealing with customer service, my order placed on Sept 2 told by supplier to cancel on the same date but till today no refund is given”
  • “Service very bad”

Cards Question:

  • “Enquiry on credit card payment”
  • “Other user use my card credit”
  • “Credit card transaction”

Employment Question:

  • “Finance, Lazada could not get paid me”
  • “Asking job vacancy”
  • “PENJANA KERJAYA PERKESO ( 40% salary paid by government to newly hired employees)”

Website/ Application Question:

  • “DBS Application”
  • “App issues”
  • “I have products want to put at yours website for sell”

Other Question:

  • “Order barang lain , barang lain yang sampai”
  • “I still haven't received my two parcel yet”
  • “Please call me”

About

Lazada Malaysia Delivery Policy
To read more: https://www.lazada.com.my/helpcenter/shipping-delivery/
Lazada Malaysia Terms of Service
To read more: https://www.lazada.com.my/terms-of-use/
Lazada Malaysia Privacy Policy
At [LAZADA MALAYSIA], Lazada Malaysia take The Client's privacy seriously. The Company are committed to complying with all data protection laws as are applicable to Lazada Malaysia In the course of providing The User of Website with Company's Services or access to the Platform (as defined in the Terms of Use), www.lazada.comLazada Malaysia's' will be collecting data, including The User's personal data. This Privacy Policy exists to keep The User of company services in the know about how use, process and handle the data www.lazada.comLazada Malaysia's' collect and receive during the course of providing the Services or access to the Platform to The Client of Lazada Malaysia Lazada Malaysia's' customer. Lazada Malaysia will only collect, use and disclose The Customer's personal data in accordance with this Privacy Policy. www.lazada.comCompany's may update this Privacy Policy from time to time. Any changes www.lazada.comLazada Malaysia's' make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to The Client by email, whereupon The User's continued use of Company's Services, access to the Platform or use of the Services, including placing Orders on the Platform, shall constitute The Client's acknowledgment and acceptance of the changes The Company make to this Privacy Policy, as notified to The Customer by email.
To read more: https://www.lazada.com.my/privacy-policy/
Top Lazada Malaysia Services

Shipping Service, Customer Care, Deal

Top Lazada Malaysia Products

Account, Profile, Marketplace

Lazada Malaysia Pros and Cons

Pros: Price, Wide variety of product available, Use trusted courier like poslaju, Timely delivery, So far so good except for the present miss-up

Cons: Poor customer service, Poor service, No available decent contacts to customer service, No available contacts to company management, Poor feedback to customer

Related Companies

Alibaba Group, Aliexpress, Lazada Philippines, Moneygram, Alibaba

Summary

Lazada Malaysia is a large online shopping mall. It was launched in 2012. Its headquarters is based in Singapore, Singapore. Lazada Malaysia is a part of Lazada Group. Lazada Malaysia offers a broad range of products across categories including consumer electronics and home appliances, health and beauty, mobiles and tablets, and fashion. There is also a wide range of home and living commodities. Lazada Malaysia provides the following payment options: Visa, MasterCard, Cash on Delivery, PayPal, and Alliance Bank. The company accepts returns within 14 calendar days of order receipt. Customer service department is available Monday – Friday from 8 a.m. to 9 p.m.

Lazada Malaysia reviews and complaints

Lazada Malaysia is ranked 79 out of 392 in Auctions and Marketplaces category

Area Served

Asia, Other, Worldwide, Australia

Payment Methods

VISAPayPalMasterCard

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