Not resolved

My order was placed, and my bank sent me a message said " RM 77.88 was charged on lazada. " but i didnt receive my order number, and when i called the bank, she sured that the money was charged.. when i check out my order in lazada, there was shown no order was placed but the bank charged for them

Product or Service Mentioned: Lazada Malaysia Shipping Service.

Reason of review: Order processing issue.

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hi lazada. i have already order number but i don't have tracking number.

please help me because until now no sms to me. this is my order #: 394428851


Hi, we are truly sorry for this. We do received some issue from customer on missing order confirmation.

This is due to high volume of order we are experiencing on 11th November, and confirmation was sent a bit later from our third party provider.

Please provide us with email and amount charged, date & time of transaction if you still did not receive any confirmation. Melissa

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