Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment

I bought a sennheiser CX300 headphone from a vendor in Lazada, and receive the product promptly. I open the packaging and found that the product was definately a fake sennheiser.

I have the exact same model and could do a direct comparison. I return the product through poslaju (which was painless ) and drop a negative review to highlight to the other user that the product sold was fake. I receive a phone call from Lazada and explain to me that they take fake product sold by vendor seriously and would refund me the for the return product. I was impressed at first.

Its been almost two months now. At the 45 day mark, i check on the return and found that i was never refunded for the return product. I check the the vendor product page, which i left a negative review and was shock that my review was removed. All that was left was 4 & 5 star review.

I was not happy. I talk to their service personel on the website chat enquiring about by return and my deleted review. She told me that i should be refunded in 30days. I told her, it was already 45 days.

She mentioned she will look into it and will get back to me in 2 days. I posted another negative review on the vendor product page again. 10 days has since pass. I sent lazada another email and did not received reply on that.

the second negative review on the vendor page was also delete. So from what i can tell, Lazada is not honoring its return policy and is protecting the sale of fake product on their website.

Product or Service Mentioned: Sennheiser Cx 300-ii Precision Earbud Headphones.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $30.

Preferred solution: I want a full refund and a follow up on my complain. I left a negative review and that was delete. I want to know why..

I liked: Easy to use, Simple shipping, Simple payment.

I didn't like: Fake product, Product sold not as advertised, Customer service and return refund, Dishonesty by deleting my review.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

There is fake seller on lazada. Tricked me to pay rm 1400 for chaper price of surface pro.

Plz lazada help me out.

How can you have such sellers. I need my money

You May Also Like