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Advertised vs Delivered
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1 comment

Update by user Aug 28, 2017

The complaint posted in LAZADA FB but end up the complaint mark as spam.

Original review posted by user Aug 28, 2017

I have placed an order (order number: 376887795) in their website on 26/07/2017. However, the order suddenly disappear on 27/07/2017.

Call their CS to find out the issue. Their replied that the order was cancelled due to technical problem. They claimed will refund the money to me. On 02/08/2017, they email to me that the money will refund in 5-15 days business.

However, even several reminder sent out to them they just keep the standard reply that the money will refund to me in 5-15 days business day each time I follow up the refund status them. To date I still not received the refund and no any updated status for the refund.

Product or Service Mentioned: Lazada Malaysia Customer Care.

Reason of review: No refund.

Monetary Loss: $144.

Preferred solution: Full refund.

I didn't like: Poor service, Lazada do not care about customer, Protect seller.

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I faced same issue, same date... and no refund until now;

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