100% full Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

To begin I have been a internet shopper for many a year and use quite a number of different sites, however objectively I have found Lazada sadly to be poor with regards to handling business and customers.

I ordered 2 battery banks (10400mah) approximately 4 months ago. The first they delivered in a few days which I found quite impressive, only to find that the item was either malfunctioning or fake, couldn't even charge my Note 2 one and a half times compared to my other previous Xiaomi which could do a decent 3 charges. Sent this in for a refund and was refunded, here I was quite happy thought ok these guys take handling problems seriously. However, I couldn't find any way to leave a warning for other buyers with regards to this seller. I wanted to because my honest suspicion is that the item is fake.

The 2nd item basically never got delivered. I had to constantly write, and write and write again. And here is the best thing, they kept saying that that order had already been delivered and quoted me the item that they had refunded. So another several emails latter they finally understood that with regards to that order number there were 2 different items.

When I asked for a refund they refused, then asked for more time and that they would sort it out. Meanwhile we are into month 3 for a simple battery bank. I wonder which planet they shipped it from.

They then told me to check the tracking number which is a site that is only in Chinese which I do not read. Another email whereby I told them that I do not read Chinese was simply ignored.

They then replied using some email that couldn't be replied to asking if I had received the item. Somehow they managed to find something resembling the battery bank and rushed it to my office. And then sent another email asking me if I had received it.

I finally got this item and opened it only to find that with their great packing skills and wanting to please the customer, the put the battery bank in a bubblewrap envelope didn't bother to even pull the tag from the envelope and hence the battery bank and fallen out and cracked the case in which it came in and has a rattling noise in it.

When I resent an email to them they asked for proof of postage when they actually couriered the item to me and simply answered that they wanted that proof.

I include the bubblewrap envelope with the tag still on as well as a screen shot of the email that failed for your reference.

So allow me to ask you this, obviously you are thinking about buying something from then and wondering if this site can be trusted. I will leave the decision to you, but I will say buy something cheap so that if it turns out bad, throw it away without too much heartache.

alpha2015 wrote the review because of "poor customer service, poor order processing, damanged and defective, bad quality" at Lazada Malaysia and attached photo s. Reviewer claimed that he or she lost $45 and wants Lazada Malaysia to offer any options to resolve the issue.

The most disappointing in user's experience was customer services. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Lazada Malaysia battery bank for you to read. This information may help you with your purchase decision.

Had an Experience with Lazada Malaysia?

Write a review


Terms of Service
Post Comment

You May Also Like

Lazada Malaysia - Why my order already too late to arrive Lazada Malaysia "why my order to late to arrive ? it should arrive at my home at 12 January , i already call Lazada and Lazada already promise that my order will..." Read more Lazada Malaysia - BELI BARANG LIKE BUG TAK CUKUP DALAM KOTAK YANG DI TERIMA. Lazada Malaysia "Selamat tengahari, Saya ingin beritahu, sy ada beli LIKE BUG, tapi ada barang tidak cukup iaitu kaki nya kurang 4 yang belah kiri dan kanan..mcm mana sy nak minta ye...sy..." Read more Lazada Malaysia -  I still haven't received my parcel yet! Lazada Malaysia "Where is my items? Status updated delivery, but to whom you sending? No signature when delivery?? I put office address, but you deliver at night? You give to whom? Why..." Read more Lazada Malaysia - Complaint regarding delivery of item Lazada Malaysia "Mohd Nor Azman B Mohd Salleh 6/7/17 COMPLAINT REGARDING DELIVERY OF ITEM Dear Lazada, On 1/7/17 I made an order of washing machine, details as below: Dear Azman Salleh, Your..." Read more Energizer - Peeling batteries Energizer "I spent over $20 for four double A rechargeable Energizer batteries. However after a month of using them lightly the top casing started to peel off and the casing all..." Read more Spates the Florist - DO NOT order online. Spates The Florist "I am very displeased with Spates the Florist and Garden Center. I intend not to purchase from this business again. A note of disclosure before I detail the problem I..." Read more Ideal Image - TATTOO LASER REMOVAL Ideal Image "Had a consultation with a girl at the Willow grove location in PA to have a small tattoo removed with a Picosure laser. She assured me that 6 treatments is..." Read more Resella Pharmaceuticals - Fake company , please local police should arrest them Resella Pharmaceuticals "in july i bought 5x Calcium Hydroxyapatite Microsphere Gel with order number #2635 with track number UA377288431US and UA377288431US using usps, however my package never come until now, i try..." Read more