Lazada Malaysia - Horrible After Sales Service

They sent me damaged and used office chair. What's even worse is that it was returned them by another customer. How do I know, they forgot to *** the bill issued to the previous customer and they also left the Pos Laju receipt from the previous customer.

They have no respect for the customer. Even though someone returned them the chair they send me the damaged and used chair.

I took pictures of all the proof and sent them on Twitter, Facebook and their contact form on their site but over a week has passed and they still don't know what to do.

I got to say that they have the worst after sales service I've experienced. I will never to buy from them again.

This review is a subjective opinion of a user.
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More Review Details

Advertised vs Delivered
Customer service
Additional Fees
Product or Service Quality
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Turnaround Time
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Discounts and Special Offers
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Terrible after sales service
    • Damaged chair
    • Used chair

Reason of review:
Damaged, used & non responsive after sales service
Preferred solution:
Full refund
Monetary loss:
Product or service
Office Chair
Review category
Furniture and Decor
review #683217

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