Putrajaya, Putrajaya
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1 comment


I'd purchased headset from lazada.com.my with details as follows:

Order No.: 383836636

Item/Brand: SonicGear Chromatic Light Design X-Craft HP7000 2.1 Gaming Headset

Price: RM85 (offer price before disc.) RM76.50 (discounted price using Maybank Credit Card)

Company: CS Computershoppe

However, I received Item/Brand: Alcatroz Chromatic Light Design X-Craft HP1000 2.1 Gaming Headset.

Therefore, i would like to make a complaints:

i. item is not as described

ii. unfaithful seller @ CS Computershoppe

iii. quality of SonicGear vs Alcatroz

iv. price of Alcatroz cheaper than Sonic gear.

Enclosed herewith are pictures for your further reference and actions.

Thank you

Review about: Sonicgear Hp7000 Headset.

Reason of review: Not as described.

Preferred solution: Deliver product or service ordered.

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Petaling Jaya, Selangor, Malaysia #1340663

Lazada also cancelled my order without good reason. Just say out of stock.

When I protested and demand compensation, was promised a RM10 voucher over the phone but it never came.

Further messages to Customer Service as follow up, remain unanswered. Very unprofessional and untrustworthy.

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