Putrajaya, Putrajaya
Not resolved
1 comment

Hi,

I'd purchased headset from lazada.com.my with details as follows:

Order No.: 383836636

Item/Brand: SonicGear Chromatic Light Design X-Craft HP7000 2.1 Gaming Headset

Price: RM85 (offer price before disc.) RM76.50 (discounted price using Maybank Credit Card)

Company: CS Computershoppe

However, I received Item/Brand: Alcatroz Chromatic Light Design X-Craft HP1000 2.1 Gaming Headset.

Therefore, i would like to make a complaints:

i. item is not as described

ii. unfaithful seller @ CS Computershoppe

iii. quality of SonicGear vs Alcatroz

iv. price of Alcatroz cheaper than Sonic gear.

Enclosed herewith are pictures for your further reference and actions.

Thank you

This reviewer shared experience about not as described and wants this business to have the product delivered. The author is overall dissatisfied with Lazada Malaysia and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
Petaling Jaya, Selangor, Malaysia #1340663

Lazada also cancelled my order without good reason.Just say out of stock.

When I protested and demand compensation, was promised a RM10 voucher over the phone but it never came.

Further messages to Customer Service as follow up, remain unanswered.Very unprofessional and untrustworthy.

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