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Order #209181****10741

Placed on 02 Nov 2018 17:29:07

Paid by card xxxx-0051

Authorization Code T21407

Total: RM413.31

Lazada cheating customers. I have paid on 2nd November. and until today i have not received my items. Called lazada, no one entertaining my request nor helping me. chatted with storm online the supplier, they are not taking any action on my items. According to storm online, they mentioned they have not received the payment. When check with lazada, they said will call me back within a day, but until today no one has return any call with regards to my order. What is happening?

Chat history with Lazada

Hi! How can we help?

my order

mohanakumaren p ramachandran

i want this to be resolved in 2 days or else i will make it public in social media and newspapers

mohanakumaren p ramachandran

hi

Welcome to Lazada Malaysia. I am Akmal. I understand your problem I will be happy to help you.

Muhamad Akmal Hakim Abdul Rahim

akmal

Order #209181****10741Placed on 02 Nov 2018 17:29:07Paid by card xxxx-0051Authorization Code T21407Total: RM413.31

finally i m talking to a human

whatas happening

lazada is holding my order

why you guys cheating customer

i m pissed

if i dont receive my item in 2 days time, i m going to write in the major newspaper, social media and all sort of medium

mohanakumaren p ramachandran

understand about that

Please stay on the line while i check on this for you.

Muhamad Akmal Hakim Abdul Rahim

pls do akmal

can u call me now

016 66****

mohanakumaren p ramachandran

sorry for keep waiting

Muhamad Akmal Hakim Abdul Rahim

so

will u able to sendm y product within this year

mohanakumaren p ramachandran

due to your item delay delivery kindly allow me to escalate this matter to relevant dept and revert back via email

Muhamad Akmal Hakim Abdul Rahim

or cheat me

mohanakumaren p ramachandran

within 24-48 hours

Muhamad Akmal Hakim Abdul Rahim

u r the 4th person telling this. escalate escalate for the past 3 weeks

nothing happend

no one got back to me within 24 hours from last 3 weeks i complained

so how

mohanakumaren p ramachandran

sorry regarding this matter i will help to expedite this matter and revert back via email

Muhamad Akmal Hakim Abdul Rahim

can u confirm my email address

mohanakumaren p ramachandran

this is the correct email address mohanfilez@***.com is it ?

Muhamad Akmal Hakim Abdul Rahim

pls deliver it to Level 16, Menara Atlan, 161B, Jalan ampang, 50450, Kuala Lumpur

yes

what is your complaint center email

mohanakumaren p ramachandran

as per checking your order shipping address is different as your mention

shipping address is Kajang, Selangor, 43000, No 32, Jalan Persiaran Cuepacs 2A, Taman Kurnia Indah is it ?

Muhamad Akmal Hakim Abdul Rahim

i already mentioned this earlier during i made my payment

lazada system portal has someissue

even thou i updated to my office address, it still shows as my home address

FYI, no one is at home during office hours.

thats why i immediately updated to my office address, prior before making the purchase and using my card to make payment

but unfortunately your lazada system is screwed up, even after i changed to my office adddres before making payment and i saved it, at then end of the invoiec i realise it shows my home address

so now whos fault is this

so what i did, on the 2nd of nov, i immediately called up your customer service and logde a complain on this

to delivere to my office address

since today no one has call me back to confirm

lazada team just ignored my ordered

its my initiative to call and follolwu p

not lazada

so how akmal

wont u be frusterated if u r in my situation

give me ur lazada complain email address

mohanakumaren p ramachandran

sorry sir we don't have complain email address

we only have live chat and hotline number

Muhamad Akmal Hakim Abdul Rahim

then how i should officially write a complain

this is bad

lazada is escaping all complains

then how as a customer to write in in official, if at all i wanted to take a legal action against lazada

give me your hotline number

or do u want me to post it in ur facebook

twitter account

mohanakumaren p ramachandran

this is your hotline number 03-8601 **** for made a complain or any inquiry

this is my hotline number 03-8601 **** for made a complain or any inquiry

Muhamad Akmal Hakim Abdul Rahim

any other emails

like recomendation

suggestion

etc

customer service email

atleast i want to email to lazada and CC ministry of domestic trade and affairs

so akmal if u dont get back to me in 24 hours, what should i do?

mohanakumaren p ramachandran

you can chat to us again regarding the status but we will expedite this matter and advise you via email

Muhamad Akmal Hakim Abdul Rahim

how long do you want me to chat with you, do u think i got so much of free time akmal

likewise i said, you are the 4th or 5th person i m retelling the story again and again

dont u think this is frusterating, or its fun for you guys

mohanakumaren p ramachandran

im understand about your concern but we will inform your with your email regarding the status delivery

hi are you there

Muhamad Akmal Hakim Abdul Rahim

yes

sop how

i need my items to be delievered in 2 days

so how

hi are you there

mohanakumaren p ramachandran

Muhamad Akmal Hakim Abdul Rahim

Reason of review: Poor customer service.

Monetary Loss: $500.

Location: Lot PT 2611, 7, Jalan Subang 5, Taman Indah Subang Uep, 47500 Subang Jaya, Selangor, Malaysia

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