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2.2
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Advertised vs Delivered
Customer service
Delivery Service
Price Affordability
Product or Service Quality
5 comments

I have always enjoyed buying from Lazada until suddenly they use LEX service. This is a poor delivery system.

They won't give you a valid ninjavan tracking number because they are not actually sending the item. They are just buying time, so the purchase cant be canceled and the customers will have no choice but to wait. As you can see in the picture, I ordered on 20sep but it is stuck at LEX until today. The item will be delayed for no reason and nothing you can do.

You dont have a valid tracking number and you cant ask for refund hahaha.

Before this I will get the item in 3 days but now my item is stuck at LEX warehouse for almost 2 weeks. Nevermind, I wont buy from Lazada, no more..

Reason of review: Order processing issue.

Monetary Loss: $125.

I liked: To migrate to other online shopping website.

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LazadaMY
#1386776

Dear Valued Customer,

We are sorry for the inconvenience caused. May we have your order number?

Rose

sales2biz_57
#1385404

I think its just began after using Lazada Express. Now no more Lazada from previous services. Lets boycott the Lazada Malaysia.

Anonymous
#1376221

It looks like I am in the same situation. My order on 22 Sep failed to arrive, unable to track invalid number!

After I complained, I was given a new tracking number and different courier. New tracking number turns out also invalid!

I am still waiting!! This is first and last time I use Lazada.

hexoverkill_43
to Elimgs #1376451

Which courier service they use? NinjaVan?

LazadaMY
to Elimgs #1386777

Hi Elimgs ,

May we have your order number?

Rose

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