Product: Lazada Malaysia Customer Care Clear all filters (40 of 40 reviews match)
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I tried to buy a TV from LAZADA on 10 Oct 2017 (Order no: 387897291), but soon was emailed that the order was cancelled due to website error.Then Lazada never try to refund until I contacted their customer care. I did gave them account details for 2 different bank. And...
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LazadaMY
LazadaMY

Hi Siauw Wen Hao, as we checked we have refunded back the payment on 1st December, and process have been completed. Please inform us further if the payment still not receive a...

1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • Poor response time
#1139528
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I had called in regarding my order refund status.FYI - I had 4 different items cancelled in 4 different orders. Customer service agent #1 had promised refund for all 4 items within 5-15 days. Ended up getting refund for 1 item only. Called again and repeated process......
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LazadaMY
LazadaMY

We are truly sorry for this mishap. Please provide us with order number to check further on this issue. Melissa

1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • No credibility
  • Lazada make fool of customer
  • Very very bad customer service
#1139515
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I want to make a complaint on this Customer Service - Syazwan I had used the live chat on Lazada official website, and while i was asking question on my order, he seems not patience.After I typed in my question and waited for a while, he answered "Hi, Sir?". Then he...
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LazadaMY
LazadaMY

Hi Jeremy Kai,We are truly sorry for the unacceptable and unethical behavior projected by our agent to you. We valued our customer and we have proceed taken necessary action o...

1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • Lousy delivery service lex
  • Service
  • Poor atitude
#1138178
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Lazada Malaysia - Barang order tiada maklum balas dan tracking number?

#1121200
Helo lazada saya dah buat pembayaran di lazada 3 barang, tiada maklum balas,tiada tracking number..plz reply msg sy!!
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Lazada Malaysia - Refund and service problem

#1090577
1.9
Details
brang saya tiba2 lzada cancel pastu diorang ckp nk bagi refund dlm masa 3 hari saya dh tunggu 4 hari tapi masih tak dapat lagi refund... kalau tak nak customer bengang service tu leklokla pastu refund tu camna..... duit hilang rm229 tau.. bkn sikit tu
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Lazada Malaysia Customer Care Review

#969391
1.0
Details
Lazada does not provide proper resolution to problems related to late deliveries. When we try to get answers they say will investigate but never actually get back to you.
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Lazada Malaysia Customer Care Review

#933897
1.1
Details
Lazada customer service worst, never pick up phone. Not punchtual delivery. Very late respond time with unproper answer
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
my" To: Sent: Wednesday, October 11, 2017 3:30 PM Subject: Credit/Debit Card Refund Dear Thank you for contacting Lazada Malaysia. The total amount due for your order number (385625221) is Rm19.99 and our finance department is in the midst of processing your refund....
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1.9
Product
Lazada Malaysia Customer Care
I didn't like
  • No refund and slow response
#1132747
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Lazada Malaysia - MY PAYMENT DELAY FOR 1 MONTH - ORDER#314253981
Lazada Malaysia - MY PAYMENT DELAY FOR 1 MONTH - ORDER#314253981
Payment pending almost one month.As seller, i will stop doing business with Lazada. Eeveryday call to CS and their answer was like ***. I HAVE TO WAIT the procurement department to update in system. I already wait for almost one month. So, how long do i need to wait to...
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LazadaMY
LazadaMY

Hi Izzati, We are truly sorry for that you have to experience this. We have expedite this issue to our partner support center and you will be contacted shortly - Melissa

Product
Lazada Malaysia Customer Care
I didn't like
  • 0 rating service
  • Very bad
#1130325
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I ordered and paid for my products on 18th September.The Braun refills where being shipped fro overseas, I expected a delay. 207RM debited from my account on 18/09/17 Today 27 October, I decided to check on the progress of my order. I discovered it was cancelled....
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LazadaMY
LazadaMY

Dear Valued Customer,We are sorry for any inconvenience caused. May we have your order number?Rose

1.1
Product
Lazada Malaysia Customer Care
I didn't like
  • Sharp practice of holding onto customers money
  • Customer service
  • Poor communication
#1121477
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Lazada Malaysia - Order item tak sampai,di cancel,refund
Lazada Malaysia - Order item tak sampai,di cancel,refund
Lazada Malaysia - Order item tak sampai,di cancel,refund
Pada 11/10/17,Lazada email saya menyatakan saya cancel order..tetapi saya tak melakukannya..Pada 12/10/17,Lazada email saya menyatakan sudah refund wang saya sebanyak RM1312.50 tetapi saya telah update akaun bank saya tiada sebarang wang dimasukkan kembali dari Lazada...
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LazadaMY
LazadaMY

Hai ,Dari semakan kami , proses pemulangan wang anda telah dilakukan pada 12/10/2017 .Ianya akan mengambil masa 5-15 hari waktu berkerja untuk bank memproseskan pemulangan wa...

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Lazada Malaysia Customer Care
#1115353
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Recently the thing i buy at lazada always will go to cancel without half an hour and the reason is exceed quantity limit.The 1st time i get this message i did call lazada customer care and they say no stock. I though really no stock, but the following order also same...
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LazadaMY
LazadaMY

Sorry that you have this experience this difficulty with us. Please provide us with order number and we will contact you immediately once we retrieve your details. Melissa

3.4
Product
Lazada Malaysia Customer Care
I didn't like
  • Delivery and customer care
#1112376
Reply to reviews
Use less and worst customer service, no body is there to help , all are just making false claims.No management at all. you keep complaining and they will keep telling u same old written words, no body looks serious in lazada. its sinking ship , which will sink very...
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LazadaMY
LazadaMY

We are sorry kk23182_36 that you have to experience this while purchasing with us. We do regret that you have received negative impression for our customer service. Please let...

1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • Customer service
  • Delivery
#1109729
Reply to reviews
00096832 Barang tersalah hantar.Marah2 dahulu baru nak buat kje. Berbulan report dibuat, xde feedback. Call centre, tidak membantu! Lazada mmg teruk! Cust service out! Service out!Bila boleh dpt feedback utk no laporan di atas!!!
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LazadaMY
LazadaMY

Hai ,Kami memohon maaf atas kelewatan ini. Dari semakan kami, pihak kami telah memproseskan pemulangan wang anda pada 30/10/2017 .Jika anda masih belum menerima wang anda, sil...

Anonymous
Yati69

Brg tersalah htr mmg biasa sbb byk. Tp xway lazada handle the case is unacceptable. Plz improved la lazada!!! I dah lama xbeli dgn lazada sbb da xpercaya dgn service mereka! E...

Subang Jaya, Selangor
Product
Lazada Malaysia Customer Care
#1109670
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