Product: Lazada Malaysia Customer Care Clear all filters (0 of 91 reviews match)
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I've ordered mini portable washer and it went faulty just after 2 days of using it. The pick up on the reverse item has exceeded their committed pick up schedules (approximately 5 working days) and you just have to keep contacting their customer service to follow up....
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1.7
Product
Lazada Malaysia Customer Care
I liked
  • Products and reasonable pricing
I didn't like
  • Rude helpline and customer service
#1353303
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The phone app has return functions which DO not work. End up calling them non stop and finally get through. Manual return form lodged in. So now return barcode on app is available. So the instruction is print return barcode and i di. When i return, pos laju rejected....
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1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • Bad refund policy within 7 days
  • Poor service
  • Product sold not as advertised
#1308151
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Lazada Malaysia - Worst delivery i ever encounter

Purchase a dining set, come with broken chair and chipped off table top. Requested for exchange and after 1 month, still do not have any feedback from them. Worst is, when I contacted them thru live agent, (Many many times), no one can even let me know what is the status now. I think I might have burn my RM1.5k for the dining table set.
Product
Lazada Malaysia Customer Care
#1307218
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Lazada Malaysia - Scammer

They are ot of scammer in lazada and i knew they tactic and complaint it to lazada online chat miss zakiah and inform that the seller ask to avoid lazada..even after i send the seller page lazada still ask to place order by their app instead of ban the seller Wtf
Product
Lazada Malaysia Customer Care
#1306870
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Failed Deliveries and False Promises I ordered seven items from Lazada in January: - three items were successfully delivered; - two items were not delivered and I was refunded; - two items were not delivered and I am still awaiting a 340RM refund for the items. I have...
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1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • Being lied to
#1305482
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Lazada Malaysia - Yet to refund for weeks...
I am very disappointed with lazada, I had called them few weeks more than 7 times, They said that they will refund my money but until now no one call back, no one reply, no refund. The item return to lazada warehouse for weeks, still said no return. I really do not...
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Product
Lazada Malaysia Customer Care
#1266347
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Honestly I would not even rate it bad, It's Terrible! Your Support team takes for ever to reply to even a simplest question! They Just end the Conversation if they don't know the solution. sometimes They Ask you to wait for a while and after 20Mins they only get back...
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Product
Lazada Malaysia Customer Care
#1258562
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Lazada Malaysia - Feedback
Lazada Malaysia - Feedback
saya sangat berterimakasih kepada lazada company atas daya dan upaya dalam menangani kepuasan dan keselesaan costumer dalam berbelanja di lazada. "2 hari yang lalu, saya ada masalah penghantaran barang yang saya order dari ladaza,dalam aplikisai lazada saya, barang...
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Product
Lazada Malaysia Customer Care
#1257792
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Lazada Malaysia - Order delivered but seller didn't get any payment from LAZADA, aging 27days!
Lazada Malaysia - Order delivered but seller didn't get any payment from LAZADA, aging 27days!
I am a seller with Lazada In 20 April 2018, I have successfully delivered 1 order to customers and all can be traced and supported with poslaju tracking system. However, Lazada Seller Center failed to update the delivery status therefore I was not able to get the...
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Anonymous
Anonymous

If Lazada do not replying to you by email based on chat message, you better contact them to find the collect form to report your case, record down your report ticket no, other...

Anonymous
Anonymous

Be aware they clauses 13.D (they contract can found 13.3) over 90days, it will be rejected, no more reimbursement payment, we have 7 same cases, total lost RM5826.80, Lazada d...

1.0
Product
Lazada Malaysia Customer Care
I didn't like
  • Faulty device
#1256717
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I am a seller with Lazada for a few years. In 20-22 April 2018, I have successfully delivered 5 orders to customers and all can be traced and supported with poslaju tracking system. However, Lazada Seller Center failed to update the delivery status therefore I was not...
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LazadaMY
LazadaMY

Dear Valued Merchant,We are sorry for the inconvenience caused. We would be more than happy if we are able to assist our sellers as well as our customers in resolving their co...

1.0
Product
Lazada Malaysia Customer Care
#1247703
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