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17 comments

Order number for referrence :

356744249-6605

Called Lazada 4 times in a span of 1 week. Because 3 promises were made through email that my item will be at my home in 3 different given dates. RM1.8K. Money is an issue, I've paid and everytime I call, they sort of have the same answer and it's annoying, plus they don't even answer on the spot on all three occasion, They said they'll send an email regarding the delivery status because they can't seem to reach LEX on all three occasion. Dude that's not cool because I called today, a guy promised he'll email me by 6pm yesterday. Guess what? it's 4am. Still no email.

1. No I am not angry.

2. Yes I like to solve this in a very cool way.

3. Is there a compensation? Because I got this phone for someone else and all I'm getting is anger and I don't think it's fun in the least.

4. Improve the customer service or do something about your delivery service so called "LEX". Kinda useless if my item is at the "LEX REGIONAL HUB" for a week right?

5. I started being a loyal customer, but just when I start, you did this. Kinda dissapointing, had hopes for you guys. But that's just that, Once you're in the money, people matter less.

This person wrote the review because of problem with delivery of lazada malaysia customer care from Lazada Malaysia. Reviewer claimed that he or she wants Lazada Malaysia to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Lazada Malaysia for you to read. This information may help you with your purchase decision.

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Anonymous
#1393114

Your Current Package Status is At LEX sortation center

Item Status History

Status Date

Status History

2017-11-09 17:47 At LEX sortation center

2017-11-09 14:44 Order being pickup at merchant/Lazada warehouse 2017-11-08 08:10 Order being prepared at merchant/Lazada warehouse MPDS-399486951-6915 I BOUGHT ON 7 NOVEMBER, AND TIL NW STILL AT LEX sortation center? YOU GUYS SLEEPING?

Anonymous
#1386807

Hi lazada,saya sudah terima order barang satu jam tangan casio edifice,lepas saya ceck ada satu screw pada subdial yang disposition/terlepas.macam mana saya nak return/tukar dengan item yang sama.saya harus pergi mana untuk tukar balik barang ini.

LazadaMY
#1386758

Dear Valued Customer,

We are sorry for the inconvenience caused. We will escalate this matter to the relevant department for further improvement.

Rose

Anonymous
to LazadaMY #1386838

How long?,can u call me if this problem is fix?; call me or send messege to this number; 0127218233,,thanks

Anonymous
to Tommy #1386839

Give me contact person/hotline number about this case,especially lazada johor bahru!,thanks

LazadaMY
to Tommy #1388513

Hi Tommy, we have proceed email to you and contacted you as well on this issue. Please reply to the email for further inquiry on the issue for faster response. Melissa

Anonymous
#1385518

Dear LAZADA,

May I know the status of my order #363995891 ? The payment for order #363995891 was successfully made on 12 Oct 2017 but then until today I haven't received any of the

products yet...Please help to check my order

and release the ordered products from lazada as soonest as possible to avoid any interuptions.

Thanks n best regards,

Jessey Cheok

LazadaMY
to Jessey Cheok #1386761

Hi Jessey Cheok,

Upon checking, order was invalid. Kindly DM us through Facebook your proof of payment for us to check further.

Rose

Anonymous
#1382671

Hoi lazada,jam aku ko tak hantar,duit ak dah bank in Rm178...ko ckp nk refund blik???ji 1 email pon ko tan bg..senyap tros...call customer service pon tak angkat...duit aku ko pulang kan la semula!!!!!!!!!!service LAZADA macam HARAM

LazadaMY
to Anonymous #1386762

Hai ,

Boleh kami dapatkan nombor pesanan?

Rose

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