Order number for referrence :
Called Lazada 4 times in a span of 1 week. Because 3 promises were made through email that my item will be at my home in 3 different given dates. RM1.8K. Money is an issue, I've paid and everytime I call, they sort of have the same answer and it's annoying, plus they don't even answer on the spot on all three occasion, They said they'll send an email regarding the delivery status because they can't seem to reach LEX on all three occasion. Dude that's not cool because I called today, a guy promised he'll email me by 6pm yesterday. Guess what? it's 4am. Still no email.
1. No I am not angry.
2. Yes I like to solve this in a very cool way.
3. Is there a compensation? Because I got this phone for someone else and all I'm getting is anger and I don't think it's fun in the least.
4. Improve the customer service or do something about your delivery service so called "LEX". Kinda useless if my item is at the "LEX REGIONAL HUB" for a week right?
5. I started being a loyal customer, but just when I start, you did this. Kinda dissapointing, had hopes for you guys. But that's just that, Once you're in the money, people matter less.
Product or Service Mentioned: Lazada Malaysia Customer Care.
Reason of review: Problem with delivery.