I had placed order for my item (LED TV) which surprising look cheaper compare to others. ( I did visited several electronics shops for price survey)
Finally transaction has been completed and waiting for the item to deliver.
Initially I feel good with their responses via email & sms for the tracking and delivery status.
On the 3rd day I had received email & sms confirming the product will deliver on the next day.
I worried that no one at home when they deliver the product so I'd taken a day off just to wait for the delivery. (Because I've got the confirmation of delivery via email & sms)
In the end of day I just waiting for nothing and I call Lazada Customer Service. They told me that the item supposedly shipped on that day if according to the LEX Tracking.
They asked for my contact and promised to call me back.
I called Lazada customer service the next day and different customer service handle my call and telling me the same thing and ask me not to worry. They can even deliver during weekends.
Another few days passed, I don't even bother too much for the delivery and just try to wait with patience and it was almost 14days since my purchase date.
I call them again and the Customer Service said will call me back but it doesn't happen. I call them the next day again to find out what's happening.
Now all of sudden the CS told me the purchase was exceeded the threshold and they couldn't deliver anymore.
I told them I don't understand what they mean by "purchase exceeded threshold" and keep arguing with the CS.
In other words, it was interpreted that item i purchased was with low pricing and with additional discount so they couldn't sell it.
The CS even ask me to try to make another purchase again.
Lazada Malaysia is full of ***, they try to offer low price but in the end they couldn't make it and cancel customer's order because item sold too cheap. With the transaction done they can show to public that Lazada Malaysia is having good sales and getting good responses but many orders were cancelled.
If Lazada Malaysia couldn't afford the discounted price, don't publish it. Please close the *** website!!
Product or Service Mentioned: Lazada Malaysia Delivery Service.