Ever since Lazada and Ninja Van became exclusive (must be really good contract terms), any orders made direct from Lazada warehouse is apparently in limbo 'shipping' ***, with tracking number (obtainable only if you call customer service) shows the package repeatedly failed to be delivered for days.
I even had an impression that Lazada really loves Ninja Van. From a quick call to Lazada customer service, they gave the excuse the estimated delivery was a technical error on their site, and delivery could actually take a whole 15 business days to complete , except from some additional unfortunate coincidence (too much delivery to handle?), it could even be longer.
Usually you could get normal delivery from China in a week.
Seriously, Lazada should change add / change their tagline to "Slowest local shipping, Guaranteed !"
Review about: Lazada Malaysia Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $200.
Preferred solution: Full refund.
I liked: Affordable, Coupons.
I didn't like: Excuses when courier is clearly not performing as advertised.