Lazada Malaysia - Lazada merchant cheating

Order no375169726

Deliver wrong product. Merchant cheating Hi, Long story short. On 2/6/2016 i purchase patio umbrella cantilever type. After confirm order someone has change image to difference product. Difference specification. I have contact you CS to hold the order until get confirmation from merchant department. Unfortunately lazada proceed with wrong item. If you don't have stock in hand no problem just explain to me and don't simply change product and send to customer. I have file complaint to local Ministry of Domestic Trade and Consumer Affairs, Malaysia to assist me on investigation. Complaint no: 01608360. I just want confirmation from merchant department and not lazy customer service. copy paste answer and close ticket as solved. Should your merchant know exactly what they are sending right.? Minimum respect, at least send picture product that you send. Now CS ask me to wait product and send picture to them, why don't merchant send me the picture first before send any product or send me picture that has same specification. Q1:why lazada simply send wrong item even though i intervene before it ship out without confirmation?

Lazada please be responsible to you what you selling to us. I will not stop until i get full explanation, i have their CEO email. i know who board of director lazada. up to CEO hans peter ressel. i even can get contact to jack ma if i want to.

Regards Hisham

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Delivery Service
Billing Practices
Customer service
Turnaround Time
Diversity of Products or Services
Privacy and Data Security
Product or Service Quality
Discounts and Special Offers
Additional Fees
Price Affordability

  • What I liked
    • Fast delivery
  • What I disliked
    • Deliver wrong product
    • Poor feedback to customer
    • How they handle my complaint on warranty
    • Terrible after sales service
    • First time i feel lazada lie to me
    • Incomplete delivery of items and not as advertised
    • Poor quality

Reason of review:
bad quality,bad customer service ,bad merchant by lazada. i cannot accept their 48h waiting merchant reply
Preferred solution:
Full refund
Monetary loss:
Product or service
Patio Umbrella
Review category
Auctions and Internet Stores
review #861932

Author wants to be contacted by the company. Learn more

Had an experience with Lazada Malaysia? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Jul 04 #1181275 Cebu, Cebu

This is really an interesting topic. I had a great time surfing and found some important tips and information from your blog. Keep it up.

0 0 Reply

Jun 24 #1177072 Kuala Lumpur, Kuala Lumpur

Hi Hisham,
We are profusely apologise for the inconvenience caused. Upon checking, our CS officers has contacted you regarding the concern and we hope you are truly satisfied with the service that we have provided.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Lazada Malaysia. However, many companies do monitor reviews on our site.

You were reading a complaint about Lazada Malaysia.
Filing a new complaint about