Deliver wrong product. Merchant cheating Hi, Long story short. On 2/6/2016 i purchase patio umbrella cantilever type. After confirm order someone has change image to difference product. Difference specification. I have contact you CS to hold the order until get confirmation from merchant department. Unfortunately lazada proceed with wrong item. If you don't have stock in hand no problem just explain to me and don't simply change product and send to customer. I have file complaint to local Ministry of Domestic Trade and Consumer Affairs, Malaysia to assist me on investigation. Complaint no: 01608360. I just want confirmation from merchant department and not lazy customer service. copy paste answer and close ticket as solved. Should your merchant know exactly what they are sending right.? Minimum respect, at least send picture product that you send. Now CS ask me to wait product and send picture to them, why don't merchant send me the picture first before send any product or send me picture that has same specification. Q1:why lazada simply send wrong item even though i intervene before it ship out without confirmation?
Lazada please be responsible to you what you selling to us. I will not stop until i get full explanation, i have their CEO email. i know who board of director lazada. up to CEO hans peter ressel. i even can get contact to jack ma if i want to.
More Review Details
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Privacy and Data Security|
|Diversity of Products or Services|
|Product or Service Quality|
|Discounts and Special Offers|
What I liked
- Fast delivery
What I disliked
- Deliver wrong product
- Poor feedback to customer
- How they handle my complaint on warranty
- Terrible after sales service
- First time i feel lazada lie to me
- Incomplete delivery of items and not as advertised
- Poor quality
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I have bought one item (a weighing scale) on lazada and was happy with my purchase long ago. I decided to buy a lomography polaroid along with 4 boxes of..."
- "I ordered a xiaomi mi4i on 19/03. Expected delivery is 23/03-28/03. I called Lazada on 23/03 as Poslaju Trace& Tracking showed the last update on 19/03 was out from Puchong...."
- "you make good decision. for know, all people need to know, this company lazada cannot be trusted because i;m become new victim when they sold to me tablet not..."
- "I contacted Tamia at 6478700100 this past tuesday. I went to her motel room in Barrie and we discussed what i was into and then i gave her 200 donations..."
- "Lustine has failed to disclose to their female customers that they hired a violent registered sex offender as a car salesman. I reconzied Philip Roberts due to a mugshot and..."
- "i have been a customer for years and my account was deleted with no explanation of why? i paid for and upgrade this week and the same day it went..."
- "I live in Malaysia. In 2015 I bought a pair of expensive Hush Puppy shoes. I had hardly used it 20 times yet within one year the sole disintegrated, whilst..."
- "On May 30, 2016 I traveled from KL - Perth. I wheeled my custom made wheelchair to the plane door. When I disembarked it was not waiting at the door..."
- "This is such a terrible place! They have no regards for any ethics. This week someone passed away at their clinic during treatment. Anyway, Malaysia is a third world..."