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Dear customer, if you consider ordering from Lazada, forget it. I have a bad experience with one of the vendpr called I-Authenticware.

This vendor is a scammer. Like a Nigerian Scammer. After ordering a product key for a software, the vendor send me a message on Lazada chat. He doesn't need to ask me what I have ordered as by right he should already know since I ordered through Lazada online.

I replied back politely and in return he called me a joker and stupid. Totally a moron. Then he send me a product code online but after trying to reinstall and enter the code, it does not work. I asked for a full refund citing product is not satisfactory and that I was insulted, Lazada CLEO, online help is not useful and not helpful.

When I requested to talk to a Live Agent, it just repeatedly asking me the same thing. Totally useless CLEO, online helper and non-intuitive.

Reason of review: Access/ activation issues.

Monetary Loss: $14.

Preferred solution: Full refund.

Lazada Malaysia Cons: Poor screening of vendor, Online customer service is not intuitive and frustrating, Vendor is a scammer, Product sold is not what it advertised to be.

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