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Dear Lazada Team,

Just now I was amazed by RM35 rebate campaign by Lazada.

Before I proceed, i was checking if any withdrawal button offered by e-wallet. As usual, as a customer, i tend to compare the features by shopee.

If I can withdraw my money from e-wallet there, thus I'm expecting to do the same here in lazada. My ewallet is my money after all.

Then I top up my e-wallet for RM1, 499.00 to enjoy the rebate RM35, and try to purchase an purchase an item.


I found later that the withdrawal button is fake! and when ask Cleo, saying that I can never get backmy money from e-wallet incase i changed my mind!

This is misleading and its against consumer rights!

so i canceled my last purchase and now i demand your answer.

Please take action asap, as I will proceed with consumer tribunal seeking for advise.


User's recommendation: dont use ewallet if u plan to changed ur mind later.

Monetary Loss: $350.

Preferred solution: Let the company propose a solution.

Lazada Malaysia Pros: Convenient.

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