Not resolved

My complaint is regarding my item I ordered in LAZADA last June 24,2016, coz until now July 8,2016 is still in NINJAVAN's warehouse.i keep on emailing them everyday and always moved the date the next day, 9 days of always like that.They can't give me the exact reason why this happens.

They just always asked apology at the end of the day. LAZADA I hope you can resolve this issue to them.I'm still waiting for my product to be here. I became impatient to this. Attached here is you can see the date of what I'm talking about.

I hope to hear your reply soon.

Thank You!

Review #878811 is a subjective opinion of a user.

1.0
Product or Service Quality
Customer service
PRODUCT OR SERVICE Ninja Van Delivery Service
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

Had an Experience with Lazada Malaysia?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
NinjaCustomer
Federal Territory Of Kuala Lumpur, Malaysia #1184617

In accordance to the above issue and to be fair to NinjaVan I decided to write that the issue has been solved.I have received an email from the place that I ordered the item from that NinjaVan has successfully returned the item.

This proof that NinjaVan is still reliable and provide fast delivery except for certain cases. I also received e-mail from NinjaVan "We are currently looking into the matter and will forward this to the Recovery team to investigate and take further action. We thank you for your patience and understanding." Yet here are some useful advice for NinjaVan to improve on to avoid customer from being worried or mad about their items that were still pending on delivery for a long time. Keep updating on the items whereabouts and execute the actions that need to be taken to ensure successful delivery.

I hope this will clear up the mis-understanding between both parties.

As for the customers that were facing similar problem do write constant email to both parties so that they will attend to your issue.From: Anonymous that wrote with id #1184111

Anonymous
Batu Caves, Selangor, Malaysia #1184111

Similar problem like you and have not yet been solved by NinjaVan team..my item was supposed to be returned on 2th-9th July 2016..However, till today 12th of July 2016 still delivery pending..Have sent them 2 emails and received only apology not the actions that were supposed to be taken. For the first time I am really upset with their service.

You May Also Like

Lazada Malaysia - Why my order already too late to arrive Lazada Malaysia "why my order to late to arrive ? it should arrive at my home at 12 January , i already call Lazada and Lazada already promise that my order will..." Read more Lazada Malaysia - Cancelled my order after giving false information Lazada Malaysia "The customer care kept giving me false information and just kept this going on for a while and today they cancelled my order for reasons saying limited supplies. attached can..." Read more Lazada Malaysia Shipping Service Review Lazada Malaysia "Hey i order my goods on 18.12.2016 the actual date u gave to me is 02.01.2017 after 05.01.2017 then 06.01.2017 but today is 13.01.2017 i alrdy give so many reviews..." Read more Lazada Malaysia - # 363561426 # 362313676 # 333261676 Lazada Malaysia "I have purchase 4 items from your company, but unfortunately when I plug in all of the product it is not working! I am very angry and disappointed. Please kindly..." Read more Pizza Hut - Delivered pizza Pizza Hut "Ordered a lg handtoss pepperoni and mushroom pizza with extra sauce on line to get special. No spray or seasoning on crust. 11 minutes after I placed my order it..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more Hayward Pool Products - Pump failed after being run for three months Hayward Pool Products "I purchased a Hayward pump and filter four years ago and before I could use it a tree fell on my aboveground pool and deck. Not having the pool inured,..." Read more