Not resolved
Customer service
Delivery Service
Product or Service Quality
Turnaround Time

After being referred Lazada by Xiaomi Malaysia, I went to place an order with them online for a Redmi Note 3 on Oct 5.

I really wished I had checked your reviews of Lazada before hand but it is now too late. It has already been nearly 2 weeks since my order date and past the expected delivery date of Oct 10.

Today is already Oct 16 and after a few e-mails and even a phone call, Lazada has failed to even say when the Lazada Express courier will come.

I do not know the real reasons for this non delivery (courier problems as claimed by Lazada or whether this is stock unavailability).

I do know however that it is unreasonable for anyone to continue waiting indefinitely. Payment was already made and I am thinking to decline shipment (if it does eventually arrive) for a full refund.

There seems to be no other options to make Lazada accountable since Lazada is dragging its feet in this matter.

Product or Service Mentioned: Lazada Express Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: I havent receive my product.

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