Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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Turnaround Time

I am a seller with Lazada

In 20 April 2018, I have successfully delivered 1 order to customers and all can be traced and supported with poslaju tracking system. However, Lazada Seller Center failed to update the delivery status therefore I was not able to get the settlement. I already missed 2 cut off cycle payment

Lazada is now using live chat , thus i unable to contact them.

Based on live chat, they claimed that they are still checking with pos laju. Im having live chat with them for 6times , but Lazada agent keep on claim the same thing. I dont understand why they still want to check as Pos laju website already show clearly item has been DELIVERED to NUR AZIRA BT ABD AZIZ

As a seller , I use my own money 1st to buy stock & ship to customer on time , but I'm so frustrated i can't get my payment on time.

Product or Service Mentioned: Lazada Malaysia Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $216.

Preferred solution: Let the company propose a solution.

I didn't like: Faulty device.

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If Lazada do not replying to you by email based on chat message, you better contact them to find the collect form to report your case, record down your report ticket no, otherwise, end up 90 days will burn everything, they will give the reasons, no report ticket no found within 90days, or you fill up the wrong form etc, many *** excuses.


Be aware they clauses 13.D (they contract can found 13.3) over 90days, it will be rejected, no more reimbursement payment, we have 7 same cases, total lost RM5826.80, Lazada don't dare to help you, they only gave the robotic replied. Shopee and 11Street better then Lazada.

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