I am a seller with Lazada
In 20 April 2018, I have successfully delivered 1 order to customers and all can be traced and supported with poslaju tracking system. However, Lazada Seller Center failed to update the delivery status therefore I was not able to get the settlement. I already missed 2 cut off cycle payment
Lazada is now using live chat , thus i unable to contact them.
Based on live chat, they claimed that they are still checking with pos laju. Im having live chat with them for 6times , but Lazada agent keep on claim the same thing. I dont understand why they still want to check as Pos laju website already show clearly item has been DELIVERED to NUR AZIRA BT ABD AZIZ
As a seller , I use my own money 1st to buy stock & ship to customer on time , but I'm so frustrated i can't get my payment on time.
Product or Service Mentioned: Lazada Malaysia Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $216.
Preferred solution: Let the company propose a solution.
I didn't like: Faulty device.