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What is the status of my order? Is it in refunding process or still working on the pending payment?

Because i didnt get any notification what is going on with my order. The payment have been made or deducted from my account but still stated pending. It stated if within 24 hours the payment still pending it will refund, but now it still stated payment pending without any refunding even on my Lazada Wallet. I want to know what is the status of my order now, is it refunding or what?

because it a bit confuse.

Refer to the picture i attached, why it need me to make another payment when i click 'Pay Now'? That order is supposedly been paid.

Reason of review: Order processing issue.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

Location: Singapore, Singapore

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Guest

I'm having the same problem. It's soo disappointing.

I already made a payment and the money already being deducted from my account. I have waited for bank confirmation. But then how come the status become unpaid and they ask me to pay again.

It's quite a lot of money tbh for me. I might not even dare to shopping on Lazada again

Coraima Hlf

11.11.2019 sale, paid for my order and my fund already deducted but my order still asking "PAY NOW". Received message saying auto cancel if order not paid after 12 am.

Chat with Lazada for few times but the same robot with the same answer replying. Where is the live chat.

Dejane Duy
reply icon Replying to comment of Coraima Hlf

hello there. may i know what happened to your case?

because ive the same problem as yours.

i want to know the result. how do i solve this problem?

Guest
reply icon Replying to comment of Coraima Hlf

Same with me, what happen to your order guys?

Guest
reply icon Replying to comment of Coraima Hlf

Same with me. It's still happening on 9.9 Sale in 2020 guys.

Seems like they still don't improve their service over the years.

And they also don't provide a better customer service. At least an email or phone number other than that fake robot "live chat".

Guest

Same problem happened on me, only that I was keep trying for another 2 times after the first payment failed, and money deducted for 3 times...

Zaniyah Ysg

So can i just cancel the order even the money already deducted?

Guest

Payment done by maybank2u date 11/11 but in lazada still payment pending. Now i cancel oder. Oder 210525****81809

Guest
reply icon Replying to comment of Guest-1596414

Same problem with me! Do u get your refund after the cancellation?

Coraima Hlf
reply icon Replying to comment of Guest-1596414

Same with me. My fund already deducted but still my order saying PAY NOW.

Kyana Rxe
reply icon Replying to comment of Coraima Hlf

you get you item or not, i face same problem

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