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What is the status of my order? Is it in refunding process or still working on the pending payment?

Because i didnt get any notification what is going on with my order. The payment have been made or deducted from my account but still stated pending. It stated if within 24 hours the payment still pending it will refund, but now it still stated payment pending without any refunding even on my Lazada Wallet. I want to know what is the status of my order now, is it refunding or what?

because it a bit confuse.

Refer to the picture i attached, why it need me to make another payment when i click 'Pay Now'? That order is supposedly been paid.

Product or Service Mentioned: Lazada Malaysia Shipping Service.

Reason of review: Order processing issue.

Monetary Loss: $60.

Preferred solution: Let the company propose a solution.

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Anonymous
#1596414

Payment done by maybank2u date 11/11 but in lazada still payment pending. Now i cancel oder. Oder 210525585281809

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