Shah Alam, Selangor
1 comment
Not resolved

i am experiencing a very unpleasant delivery service from Lazada today. i have pasted the conversation with the Live Chat conversation & screenshot of the whatsapp. pls check it out

Related: Dhgate Delivery Service Review from Houston, Texas

Me: hi there

Gung Ho CS:


Hello there, my name is Bob. How may I help you?

Me: h Bob


i would like to make a complain


Gung Ho CS: may i know regarding what issue please

Me: i have a parcel to be delivered to me today. someone from Lazada (name: Firdaus)whatsapp me this morning. He told me he will be here by 2pm

so, i went out for appointment at 11. and he arrived at my office at 1130am.

and he argued that he was saying "maybe" arriving at 2pm

so, i was wondering, if the "maybe" is so subjective, why is he texted me on the actual time of arrival at the first place?

is he expecting me to wait at the office for his arrival?

Gung Ho CS: we are sorry regarding this issue sir

may i ask your permission to screenshot this conversation

as i will highlight to the respective department

Me: his number is 019-4216077

yes, u may.

and appreciate if you guys can look into this

Gung Ho CS: sure we will take action on this person sir as he already giving to you like misleading promises, then we will check with him

Review about: 1000Ml Double Wall Stainless Steel Flask Silver.

Review #840458 is a subjective opinion of a user.

Reason of Review / Monetary Loss punctuality issue / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Lazada Malaysia?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

Hi there, we are sorry to hear that.We have forward this matter to the courier in charge and the agent has been reprimanded.

We sincerely apologize for the unsavory experience and at the same time, we thank you for providing us valuable this feedback.

Do bear with us we are evolving to better suit your needs and providing a better and hassle-free shopping experience.

You May Also Like

Lazada Malaysia - Why my order already too late to arrive Lazada Malaysia "why my order to late to arrive ? it should arrive at my home at 12 January , i already call Lazada and Lazada already promise that my order will..." Read more Lazada Malaysia - Re: Product NOT function. Re: Your order 322857456 has been fully delivered Lazada Malaysia " ---------- Forwarded message ----------From: tgkdennis Date: Fri, Sep 23, 2016 at 12:58 PMSubject: Fwd: Product NOT function. Re: Your order 322857456 has been fully deliveredTo: dennis tgk REMINDER 1:..." Read more Lazada Malaysia - Termite borers pedestal Lazada Malaysia "Wasted my money to buy a drawer pedestal from Lazada! They had send me defective / damage items. One of the panel has a lot of hole which I..." Read more Lazada Malaysia - Poor sky net services. Lazada Malaysia "Where is my shaft and cable ? The item was send here w/o the shaft and cable. I have call the person but theres too many reason and an escape..." Read more Warning! Stay away from Roca Labs, and Don Karl Juravin Don Karl Juravin "Before you buy, make sure you do your research on the companies that sell Gastric Bypass Alternative NO Surgery and their new "invention" as they call it , the "Magic..." Read more Cienega Med Spa Reviews are PAID for Cienega Med Spa "RUN! Cienega Med Reviews are PAID FOR Cienega Med Spa pays for its reviews. Because of this, you should not trust ANY of their reviews. They offered me a $10..." Read more Don Juravin - Hoax alert! Roca Lab's Gastric Bypass Alternative NO Surgery proven to be a sham! Don Juravin "Don't fall for this internet quackery called Gastric Bypass Alternative NO Surgery. This stuff tastes terrible and shockingly the owner of Roca Labs who claims to have invented this stuff..." Read more Smartstyle wrecked my daughters hair Smartstyle "I showed the stylist 2 photos of how I wanted my daughters hair cut. (Shes 3) By all appearances he paid zero attention to me or the photos. (Cute little..." Read more