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i am experiencing a very unpleasant delivery service from Lazada today. i have pasted the conversation with the Live Chat conversation & screenshot of the whatsapp. pls check it out

Me: hi there

Gung Ho CS:


Hello there, my name is Bob. How may I help you?

Me: h Bob


i would like to make a complain


Gung Ho CS: may i know regarding what issue please

Me: i have a parcel to be delivered to me today. someone from Lazada (name: Firdaus)whatsapp me this morning. He told me he will be here by 2pm

so, i went out for appointment at 11. and he arrived at my office at 1130am.

and he argued that he was saying "maybe" arriving at 2pm

so, i was wondering, if the "maybe" is so subjective, why is he texted me on the actual time of arrival at the first place?

is he expecting me to wait at the office for his arrival?

Gung Ho CS: we are sorry regarding this issue sir

may i ask your permission to screenshot this conversation

as i will highlight to the respective department

Me: his number is 019-4216077

yes, u may.

and appreciate if you guys can look into this

Gung Ho CS: sure we will take action on this person sir as he already giving to you like misleading promises, then we will check with him

Product or Service Mentioned: Delivery Service.

Reason of review: punctuality issue.

Preferred solution: Let the company propose a solution.

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Hi there, we are sorry to hear that. We have forward this matter to the courier in charge and the agent has been reprimanded.

We sincerely apologize for the unsavory experience and at the same time, we thank you for providing us valuable this feedback.

Do bear with us we are evolving to better suit your needs and providing a better and hassle-free shopping experience.

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