i am experiencing a very unpleasant delivery service from Lazada today. i have pasted the conversation with the Live Chat conversation & screenshot of the whatsapp. pls check it out
Me: hi there
Gung Ho CS:
Hello there, my name is Bob. How may I help you?
Me: h Bob
i would like to make a complain
Gung Ho CS: may i know regarding what issue please
Me: i have a parcel to be delivered to me today. someone from Lazada (name: Firdaus)whatsapp me this morning. He told me he will be here by 2pm
so, i went out for appointment at 11. and he arrived at my office at 1130am.
and he argued that he was saying "maybe" arriving at 2pm
so, i was wondering, if the "maybe" is so subjective, why is he texted me on the actual time of arrival at the first place?
is he expecting me to wait at the office for his arrival?
Gung Ho CS: we are sorry regarding this issue sir
may i ask your permission to screenshot this conversation
as i will highlight to the respective department
Me: his number is 019-4216077
yes, u may.
and appreciate if you guys can look into this
Gung Ho CS: sure we will take action on this person sir as he already giving to you like misleading promises, then we will check with him
Product or Service Mentioned: Delivery Service.
Reason of review: punctuality issue.
Preferred solution: Let the company propose a solution.