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2.6

Merchandise not available - this is acceptable but the primary issue is the subject reply from their system:

`Good news! The Total Refund Amount for your returned/cancelled item(s) listed below will be credited into your Lazada Wallet within the next hour.

Order Number: 248335****63326

Total Refund Amount: RM125.00

In today's world something of this nature shud not hv happended to big conglomerate like LAZADA -

what actually is the meaning of `next hour' - their notification is dated 27/04/2020 and now it's been 2 months but the refund never appear in my wallet.

Call their customer line never even get thru, sent numerous email got no reply and chat with CLEO u all can deduece its reply - and this is the 2nd time similar refund issue is recurring [the first was after a month then only get the refund into my wallet.

What happened to those running the show - were they compose of white collar CONmen?

Preferred solution: Full refund.

Lazada Malaysia Cons: When the subject is refund it must and shall be done in time.

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