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I have ordered fish oil on 07/07/2027 but the delivery stucked and item returned to seller by shipper so in summary I do not receive the item.

When request for return the seller reject my request and close the order. I got no clue how to dispute as there is no button to click or instructions to guide so I raise at chat helpdesk. They have sent me mail said will process for refund but week by week I do not receive any feedback and I need to re escalate at chat every week, I am really frustrated and until today 20/08 pending over one month i still do not get the refund yet.

And the support told me each time when nobody follow up the ticket will auto close so every week also they close my ticket and I néed to re raised really speechless on this matter.

I really disappointed with the helpdesk and their service, its a very bad online shopping experience here.

Case ID: 205000****825817: Your Concern Has Been Escalated

Monetary Loss: $88.

Preferred solution: Full refund.

Lazada Malaysia Cons: Poor helpdesk and process of refund.

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