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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Poster decreased review rating.

It's my fault to choose the wrong delivery address, once the courier delivered to my first delivery address and no one was there. The courier called me immediately at that time, he told me that I could change the delivery address.

I called Lazada immediately after the call and requested for changing the address and Lazada said yes and it could be changed on that day. But the status was still not updated after few days and I just wait for nothing. I have call lazada for 4 times to make sure the delivery address is correct. Few days ago, I received an email from Lazada, shows that my item is being ship within 24-48 hours.

And today, I check the tracking status and it shows me the item is being returned back to merchant! This is the worst case that I ever met through online shopping. I'm very disappointed to Lazada.

If Lazada cant do that, please inform while i'm calling for the second times. It really wasted my two weeks time for buying this item.

Product or Service Mentioned: Courier Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $64.

Preferred solution: Full refund.

I didn't like: Delivery and customer care, Poor service.

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Hai..i wrongly put a different address that i want my thing to be send.how to solve it

to Anonymous #1609337

Have u solve it yet?cuz I'm having the same prob right now.


Hi my name florence quekI did not get notifications on my orderCan some one help meTransaction number180304104539004832772294


Dear Valued Customer,

We apologize for the inconvenience caused.

Can we know if the item has been fully refunded to you ?

If not, can we get your order number for further checking ?


to LazadaMY #1595838

I have the same problem here.. I have change the delivery address earlier before I buy anything n I have set the new address as default delivery address..

But then..

My package still being shipped to the old address.. How can I change it?

to LazadaMY #1609339

I'm having the same problem.what should i do?

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