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2.5

5 resolved issues over 256 and counting complains. No wonder you get so much hate mail.

I believe it's a good company but they work with useless agents on the field to deliver the good. Especially poslaju putrajaya, who are the most inefficient org I have ever experienced.

3 times in a row they never informed me about my order and returned it to lazada. Even though I got refunded how would I know if I ordered something else who it be the same situation because it show from the past experience that I am exteremly disappointed.

Reason of review: Poor customer service.

Location: Cyberjaya, Selangor

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Eliska Ydg

Name : Harun bin basran Phone number : 010 203**** Email : harun5847@***.com Details : Saya telah membeli : 1.Johncoo 3.0m fishing rod for sea big game max power 15kg 4 section HXH 2 top tops high quality fishing rod gold. X 1 unit 2.Montaque paratrooper folding bike (matte cammy green) X 2 unit.

3.Stonbike 20 rim tricycle electric bike bicycle (3D wheel red) X 1 unit. Tetapi yang saya terima adalah sebuah tasbih cina untuk ke empat barangan yang telah saya beli. Berikut adalah lampiran gambar yang saya sertakan ke atas barangan yang saya terima.

Saya telah menghantar return item, tetapi mendapat pulangan bayaran untuk item no.1 sahaja iaitu Johncoo 3.0m fishing rod (RM 49.86) Oleh itu saya berharap agar pihak lazada bertanggung jawab terhadap kesilapan barangan yang telah dihantar kepada saya dan memulangkan kembali bayaran untuk tiga barangan yang masih belum saya terima. Berikut adalah maklumat mengenai pembelian barangan tersebut untuk rujukan: RA Code RN : 202274****08169 Oder number : 215958****08169 Request on: 26 feb 2019 17:39 Refund method : MIXEDCARD Sold by : TYGC Shop Tracking number: ER83040****MY

Artrell Ykp

Dear Valued Customer,

We are profusely apologise for the inconvenience caused. We understand your frustration and please be assured that we are constantly evolving to better suit your needs. If we may give suggestion, we would advise you to retrieve the tracking number beforehand and track the parcel movement once it is shipped out.

Violet.

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reply icon Replying to comment of Artrell Ykp

Dear violet,i have problem with my shipment. I have bought mattress and bed on 14th june to deliver tk kelantan.

In the messages received, the bed & mattress will be arrive by today,17th june.

But when i check,it still not moving from HQ. Appreciate your help as i need those things before raya.

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