Latest review first
Lazada Malaysia - I haven't received my purchased item.
I have purchased 1kg of cashew nuts from Lazada. Lazada plan to ship on 16-19Jan2019. But I did not received the item and any delay shipping schedule . Poor service from lazada. I promise do not order any items from lazada.
Lazada Malaysia - Lazada unethical bussiness practice
Paid for LCD monitor,next morning canceled..reason wrong pricing..so many complaint of rejected order online..refused to revalidate rm150 voucher..give excuse my HP number tied to multiple account..i suspect purposely advertise invalid item..so people will be duped into purchasing the item and seller proceed to cancel the order..waiting time for refund process is so long..imagine like 1000 people conned like this..instant cashflow for lazada!!
I actually tried to connect Lazada with convenient live chat to understand my order condition. All the while I can connect with Lazada is only thru phone calls, email and facebook messenger is really not responsive. Initially I was trying to get replacement, I changed...Read more
I didn't like
- Poor feedback to customer
- Very poor customer service
- Shipping service
Lazada Malaysia - Hassel & miscommunications
Too much hassel shopping with Lazada. Their Lex Courier does not read instruction. Live chat sessions are slow and get cut off by agent twice!
Lazada Malaysia - Wrong sent item. Ann's maternity shop
The seller wrongly sent item which are too cheaper than payment that i had been paid for the right item. I have tried to contact seller but they just said "request to rtn from lazada". They dont say apologize to me. Bear in mind that apology is the key to showing a customer your deep commitment to their satisfaction. To lazada : please alert on this..
I have updated the default shipping address before I made the payment to the order. However the shipping address in the order confirmation email is still the old address. When i called up Lazada to request for update of shipping address, they told me directly...Read more
Lazada Malaysia - Ninja Van Courier to Sarawak by Lazada
After Lazada changes the shipping company, I totally lost confidence to Lazada on the deliveries. I do not understand why they use this company, always super slow, not update the website, always missing items. Item can be more than 5 days with no status update.
Lazada Malaysia - Verry bad service
Shipping Services Verry bad service 2 item still cant deliver. 1 almost 1week MYMP000005328458 MYMP000005548784
I got a cancelled order from my customer, as LEX unable to deliver to him in the given time frame and he was in rush to need the product. So he cancelled the order after both of us agreed with it and he already get back the refund. The order is on 27 Nov 2018. But...Read more
Lazada Malaysia - Item lost but no refund from lazada
Refund request no 210220818263667 . Even after 2 months, refund not done even though Lazada says they refunded but checking with bank many times, refund not bank in. Customer service not helpful..very frustrating to keep on following up but nothing done. .
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