Lazada Malaysia
Lazada Malaysia Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Malaysia reviews show a 1.9 star rating from 3037 customer reviews, about 25% would recommend; consumers are mostly dissatisfied and cite frequent refund, delivery, wallet and PayLater issues.
Key Takeaways for Future Customers
- Expect competitive prices and wide product selection but check seller reputation.
- Document orders and keep evidence for refund or return claims.
- Be cautious using PayLater, wallet, or card payments and monitor transactions.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and slow or no live support.
- Recurring refund, return, cancellation and missing parcel problems.
- Wrong items sent, warranty and seller reliability issues.
Positive Feedback
Users note affordable prices and a wide variety of products available on the platform.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lazada Malaysia reviews show a 1.9 star rating from 3037 customer reviews, about 25% would recommend; consumers are mostly dissatisfied and cite frequent refund, delivery, wallet and PayLater issues.
Key Takeaways for Future Customers
- Expect competitive prices and wide product selection but check seller reputation.
- Document orders and keep evidence for refund or return claims.
- Be cautious using PayLater, wallet, or card payments and monitor transactions.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and slow or no live support.
- Recurring refund, return, cancellation and missing parcel problems.
- Wrong items sent, warranty and seller reliability issues.
Positive Feedback
Users note affordable prices and a wide variety of products available on the platform.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Saya tak pernah beli barang dekat...
Saya tak pernah beli barang dekat lazada tapi tiba tiba saya perlu bayar dalam spaylater sebanyak RM935.60.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
I was late time calling
- - Withdrawing from Lazada wallet to a bank account; one digit was wrong and the transfer is processing; I want to cancel and refund to Lazada wallet.
I was withdrawing money from my Lazada wallet to my bank account number. I entered 1 digit of the number wrong.
It is still showing processing. I want to cancel and get my money back to my Lazada wallet.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bandar Seri Begawan, Brunei-Muara District
PLEASE REFUND MY MONEY
- - Refund was settled by 13/11 and should arrive by 20/11.
- - I have not yet received the refund.
- - Bank says refunds exist; funds not in my account.
Seller sudah buat refund which is settled refund by 13/11 and ready to be received by me 20/11 but until today saya tidak received langsung my refund money even sudah bank saya call dan dorang cakap biskita punya sistem untuk refund arah saya pun tidak ada.. please refund my money urgently and ASAP.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Order no: 505383****23309. Order is fr 2 tubs of Max & Paws probiotics but seller sent Furrywell
Seller sent 1 tub of Furrywell instead of 2 tubs of Max & Paws as per my order. I clicked for the refund option.
The system did not prompt me for a return pickup. Seller replied that the return is not valid. Why is it not valid when the wrong item was sent?
I called Lazada customer service, but the robot can't process the complaint. I prefer to talk to live customer service.
- Robot cleo does not help
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuching, Sarawak
Setiap kali order pakai lazada, mesti...
- - Lazada uses Ninja Van; deliveries in Sarawak are often problematic.
- - Please offer an option to choose the courier for orders.
Setiap kali order pakai lazada, mesti lazada ambil pihak ninja van yang hantar barang...masalahNya disini adalah, pihak ninja van area sarawak sini bermasalah...semua barang pelanggan tidak dihantar..
Dah banyak kali dah pihak ninja van terus bermasalah...coba pihak lazada lain kali tolong la jangan pakai ninja van,atas sebab ninja van ini masih dalam bermasalah...tolong dipertimbangkan lagi tentang pihak yang akan menghantar barang pelanggan..tolong beri kami sebagai pelanggan ini pemilihan pihak yang akan menghantar barang kami...sekurang2 nya buat la menu untuk pelanggan mau pakai pihak penghantar yang mana_kami mahu...ini tidak???Asal buat order...confirm ambil lagi pihak ninja van..dah tau ninja van masih bermasalah..tetap juga ambil pihak yang bermasalah..
Sekian terima kasih...
Tolong di pertimbangkan lagi ya kami punya keluhan sebagai pengguna lazada...
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Seller handphone di lazada jual...
Seller handphone di lazada jual handphone dummy.penipu.saya beli guna p later.sekarang saya nak duit saya balik yang dah di bayar.company seller nama syok mobile.tolong ambil tindakan.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Formal Complaint – Incomplete Order & Refund Request
- - Only one attachment head arrived; others missing.
- - Seller did not respond.
- - Refund rejected; requesting full refund for order 500275****88474.
I am writing to formally lodge a complaint regarding my recent order from your Lazada store (Name: Minhuang). I ordered an all-in-one curling iron set, which clearly stated that it includes multiple attachments.
However, upon receiving the parcel, I only received one curling attachment head, and the rest of the items were missing. I immediately contacted the seller for clarification, but I did not receive any response. I then proceeded to apply for a refund through Lazada, but unfortunately, my refund request was rejected without proper resolution. This is unacceptable, as I did not receive the complete product that I paid for.
I am requesting a full refund for this order. Please provide a clear resolution within three (3) days from the date of this message. If I do not receive a satisfactory response within this timeframe, I will proceed to file an official complaint with the Ministry of Domestic Trade and Cost of Living Malaysia (KPDN) and seek further action. I hope this matter can be resolved promptly and professionally.
Thank you. Sincerely, Yukie Tan [Order Number]: 500275****88474
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
Formal Complaint – Incomplete Order & Refund Request
- - Only one curling head arrived; others missing.
- - Seller unresponsive; refund rejected.
- - Seeking full refund for order 500275****88474 in 3 days.
I am writing to formally lodge a complaint regarding my recent order from your Lazada store (Name: Minhuang). I ordered an all-in-one curling iron set, which clearly stated that it includes multiple attachments.
However, upon receiving the parcel, I only received one curling attachment head, and the rest of the items were missing. I immediately contacted the seller for clarification, but I did not receive any response. I then proceeded to apply for a refund through Lazada, but unfortunately, my refund request was rejected without proper resolution. This is unacceptable, as I did not receive the complete product that I paid for.
I am requesting a full refund for this order. Please provide a clear resolution within three (3) days from the date of this message. If I do not receive a satisfactory response within this timeframe, I will proceed to file an official complaint with the Ministry of Domestic Trade and Cost of Living Malaysia (KPDN) and seek further action. I hope this matter can be resolved promptly and professionally.
Thank you. Sincerely, Yukie Tan [Order Number]: 500275****88474
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petaling Jaya, Selangor
Refund voucher
- - Paid RM118.60, item not delivered, seller claimed wrong address.
- - Refund RM118.60 via Lazada voucher.
- - RM108.60 shown for RM122.37 orders, RM10 balance.
Problem not solved
Earlier, a few weeks back, I placed an order via Lazada and paid the amount of RM 118.60 for it, but the item did not arrive till the promised deadline. So, I contacted the seller and was told the item had already been delivered. The seller then sent me a photo of the item delivered to a different address. Later, the seller canceled the order, and I was refunded with a Lazada voucher amounting to RM 118.60, voucher no.
LAZL349964****416279NJTHVA. Today, I placed a few orders amounting to RM 122.37 and used this voucher during checkout. Surprisingly, the voucher amount is only RM 108.60 instead of RM 118.60, and I have to pay the balance of RM 13.77 through online banking. I tried to track the transaction details, but they're not available in the app.
So, I called your customer service and gave her all the details, but she couldn't figure it out and promised me to call back, but till this moment, no call.
Please give me the details of the balance RM 10 of the voucher. Thanks.
- Some items are cheaper
- Tracking payment details after placing order is either not available or hidden in app and refund process is not straight to the point
Preferred solution: Full refund
User's recommendation: The lazada app is quite complicated no payment details available unlike other platforms
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeller not sending out
- - Order 497167****91290 placed 28 Dec 2025; ETA 2 Jan 2026 not met.
- - Seller and Lazada have not provided a reason after chats.
I placed an order on 28 Dec 2025. The seller has been preparing to ship out until today 8 Jan 2026.
Supposed to receive by 2 Jan 2026. I've chat with seller & Lazada but so far no reason given.
Don't they employ humans to respond instead of chatbots. Order number 497167****91290
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuala Lumpur, Kuala Lumpur
I've ordered my item since the 12th of March and I have not yet received it
The cellar keeps giving me excuses that they are trying to do the process but it's taking such a long time it's never happened to me before
- I have spoken with the seller
- It feels like a scam
Preferred solution: Deliver product or service ordered
Singapore, Singapore
In Singapore Similiar issues happened
No delivery No refund. When you threatened to report to Police case or case. They finally using Laz Cash or you played games point to refund.
User's recommendation: Take your own risk and be prepared that your delivery may not be deliver and No full Refund
Malacca, Melaka
Return n refund
- - RM98.98 paid for Enmy 80-colour markers; order 497375****10595.
- - Wrong item received; refund/return requested; J&T pickup overdue; hotline unanswered.
i bought Enmy 80 colours non toxic acylic marker from your platform under order no 497375****10595 and paid amounted RM 98.98 at 13/2/2026.But I received a wrong item by 18/3/2026 and requested a refund and return . The J&T scheduled to collect the return item by 1 April 2026 but to date still havent come to collect it.
i feels very disappointed because no solution until today.
I have call the lazada hotline in order to talk to the customer service officer but nobody pick up the call . i hope that prompt action can be taken if not i will make my complain to the Consumers Association.
Preferred solution: Full refund
Auctions and Marketplaces Expert Talks
How to Save Money and Shop Wisely
A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.
Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melaka, Melaka
Please fix this problem as soon as possible.
This is my parcel order number. 503026****22297
Please check my parcel to see why it is not being delivered.
Please arrange for delivery by 5pm tomorrow. My flight is at 7pm.
thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kuching, Sarawak
Refund matter
- - Order for 3 sofa benches was canceled by the seller after a week.
- - Two sofas were refunded; the third refund has not appeared after 4 days.
I ordered 3 sofa benches, and after a week, the seller had canceled my order. My 2 sofas have already been refunded, while the third one isn't.
It's been 4 days, and the refund money is still not available.
Can you please help me come up with a solution? Thank you for your cooperation.
Kuala Lumpur, Kuala Lumpur
I got cheated by seller. Ordered items not delivered. Money not refunded!
- - RM200.51 refund not received for 60L bin from Lazada vendor Keleetol.
- - Two units ordered; only one delivered; refund request rejected.
As explained many times, I did not get my refund for RM200.51 for the 60L rubbish Bin that was not delivered by Lazada Vendor under Brand name Keleetol. I ordered 2 units.
ONLY one (1) unit was delivered.
And Lazada went on to reject my request for refund and closed the request. Despite I shared photos of the photos by the Delivery man confirming only One(1) unit was delivered.Please advise why I did not get my request for refund approved by Lazada?
User's recommendation: Do NOT Trust and DONT purchase from this Vendor in Lazada.
About
, , , ,
Lazada Malaysia is a large online shopping mall. It was launched in 2012. Its headquarters is based in Singapore, Singapore. Lazada Malaysia is a part of Lazada Group. Lazada Malaysia offers a broad range of products across categories including consumer electronics and home appliances, health and beauty, mobiles and tablets, and fashion. There is also a wide range of home and living commodities. Lazada Malaysia provides the following payment options: Visa, MasterCard, Cash on Delivery, PayPal, and Alliance Bank. The company accepts returns within 14 calendar days of order receipt. Customer service department is available Monday – Friday from 8 a.m. to 9 p.m.
Lazada Malaysia is ranked 156 out of 1141 in Auctions and Marketplaces category
Asia, Other, Worldwide, Australia, UK
Brands Related to Lazada Malaysia
Aliexpress
“Hello, I ordered a 48V Rechargeable Batteries Electric Brushcutter with Wheels via AliExpress and from...“
Lazada Philippines
“I will cancel my order because i dont have some money to pay my order and i have some problem about my...“
MoneyGram
“I've called and emailed. In the call, they made three case numbers for me from the three refunds I...“
Cainiao Network
“J'ai trois colis je les trouve pas c'est marqué livrer un peu point de retrait mais il y a pas de nom de...“
Companies Similar to Lazada Malaysia
Shopee Malaysia
“I tried to buy using the UOB Malaysian card but it was blocked. 2. I wanted to call in but it failed...“
Shopee Philippines
“I transferred 500 pesos to my Shopee account 0945399**** from my BDO account, but I didn't receive that...“
Shopee Singapore
“Hi, Let me first say that this experience with Shopee has been very DISAPPOINTING. The entire engagement...“
eBay
“Terrible customer service! I buy sell lots on this platform and have done for years.This isnt the first...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.