Jeyden Act

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Received wrong item

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Sellar cheating , send wrong item , sellar reject return refund, so i refer to Lazada to get back money. I get email lazada refund my money.

Im so happy . Tqvm LAZADA

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Angelina L Hrs

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Verified Reviewer
| map-marker Norwich, England

Lazada Rejected My Request of Refund

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Lazada Malaysia - Lazada Rejected My Request of Refund
Lazada Malaysia - Lazada Rejected My Request of Refund - Image 2
Contains 2 confidential files for company representatives

Good day, dear. I requested a return and refund for my order number 454604****46732 because I received a different item than I purchased.

I bought a Canon R50 camera with free Marshall earbuds during the 11.11 promotion in a Mall shop recognized by Lazada. However, I received the wrong item, which is a phone case. Indeed, I requested the return and refund, and packed the phone case to return it. I waited for a long time for Lazada to process my refund, but Lazada stated that I hadn't returned all the items I received and thus rejected the refund.

I am completely frustrated and disappointed because the seller only sent me a phone case in a small courier bag; I definitely sent back what I received. I hope Lazada can refund my money to clarify the situation with the seller. Things you should clarify are: 1. Why didn't the seller reply to my messages?

2. Why did the seller need to close the store and delist all the products? 3. Why does Lazada recognize the shop as a Mall?

You should note that the courier bag the seller sent could only fit a phone case.

It would be impossible to put a camera and earbuds inside. When I received the package, I felt scammed by the seller.

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Loss:
$2143
Cons:
  • Send the wrong product that i buying
  • Always got bad buyer
  • Unable to withdraw refunded money from lazada wallet

Preferred solution: Full refund

User's recommendation: Don't purchased in Lazada, there does not provide protection and guaranteed for customers.

Glendale Iar

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Delivery

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Lazada Malaysia - Delivery

I ordered a Midea dryer from Lazada and paid RM60 for delivery to the door. I understand that Lazada delivery does not provide unboxing and installation.

However, Lazada's authorized logistics partner 'SKYNET' just left the machine at my condo lobby instead of delivering it to my unit. The delivery person WhatsApped me a photo of the machine at the lobby, and despite my instant reply to the message, the delivery person refused to deliver the machine to my unit. I spent an hour with a Lazada Customer Service representative named Jamie, and requested for the delivery person to deliver to my door, or for a full refund of my delivery fee. All Jamie could do was ask me to wait for their written reply.

I have now received a reply that Lazada is refunding me RM5 for my 'inconvenience'! Do not ever buy large electrical items from Lazada.

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Loss:
$58

Preferred solution: Full refund

User's recommendation: NEVER buy big electrical items from Lazada. Midea uses Lazada's authorised logistic "SKYNET" which is unreliable!

Bob G Hkx

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Verified Reviewer
| map-marker New York, New York

LAZADA, IN MY EXPERIENCE AND OPINION, WOULD BE PUT OUT OF BUSINESS IF AMAZON SHOWED UP HERE.

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Worst website, possibly created by teenagers on drugs.

I am now reduced to ordered what I can from Amazon in the U.S. Amazon sides with customers, not vendors.

Lazada and Shopee side most always with the vendors. Consequently, bad vendors do not suffer any financial consequences for bad products, and thus they dominate the vendor pool on both Laz and Shop. Amazon forces vendors to take back product with virtually no questions asked, and refunds are typically instantaneous. So the Amazon's vendor pool consists only of high quality vendors.

The bad vendors are forced out because they cannot absorb the financial losses. Also, Amazon gives 30-60 return and refund periods. And you don't have to provide photos or videos. It's worth paying the shipping costs to get high quality products with no hassle returns.

Lazada corporate executives apparently either don't read their customer reviews, or don't care that 90% of their customers give Lazada a 1-2 star rating.

In the U.S. I bought stuff from Amazon at least a 20-40 times a year.

The order would be shipped to me free, and would be on my doorstep the day after ordering. In my 25 years of buying from Amazon, I've only had to return about 3-4 items.

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User's recommendation: Buy from Amazon

Gulisthan S

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Because the seller has cheated me

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Lazada Malaysia - Because the seller has cheated me
Lazada Malaysia - Because the seller has cheated me - Image 2
Contains 3 confidential files for company representatives

I had purchased two very expensive Nutrafol vitamin bottles for RM1284.09 from Crossborder222. However, they sent me a small hand cream tube, which wouldn't even cost RM 10/-.

I requested a refund, but the seller refused, and Lazada was okay with it. However, when I called the help center, the lady I spoke to advised me to reapply for a return request. I am still waiting for a response to get an address to which I can post it. But, I still haven't received a response.

The seller even cheated on the weight and wrote it as 1 kg. When I weighed it, it was only 48 grams.

I never thought that these dishonest sellers could get away with scamming like this on Lazada, which I thought was a trustworthy online shopping platform. I can no longer trust Lazada now.

View full review
Loss:
$1284
Pros:
  • Ease of ordering
Cons:
  • Not trustworthy and cant get a refund

Preferred solution: Full refund

User's recommendation: You should never spend more that RM100/- on Lazada, cause you might get a wrong, cheaper product and never get back a refund either.

Farid J Kpb

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Verified Reviewer
| map-marker Nagoya, Aichi

They do not provide information for courier contact numbers.

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My ordered parcel supposedly has arrived at a distribution centre near me but no information as to where it is located to pick up the parcel or contact numbers to communicate.

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User's recommendation: Better switch to other online shopping platforms

Siew Ping N

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No customer service could be found

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Lazada Malaysia - No customer service could be found
Contains 1 confidential file for company representatives
Updated by user Feb 01, 2025

I havent received the package until today and I have already make the payment.I couldn't get any help because there was no one to answer the phone and reply email to me. Shoppe at least has responded to customer and answered our call , but I couldn't find Lazada's customer service and didn't respond to my emails.But lazada CLEO has always doesn't understand the customer's problem.

Original review Jan 22, 2025

My goods are lost and I need customer service to help me solve the problem. The store said that the goods had been sent, but I have not received them to this day.

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Loss:
$44
Cons:
  • Customer service could not be found

Preferred solution: Parcel missing

Litzy Eze

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Purchase Susu goncang mesin received stocking

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Lazada Malaysia - Purchase Susu goncang mesin received stocking
Lazada Malaysia - Purchase Susu goncang mesin received stocking - Image 2
Contains 2 confidential files for company representatives

Order Milk shake machine received stocking. What else you want me to write?

This is a customer service through phone call ? What the *** !

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User's recommendation: Pls settle as soon as possible

Mohammadhafimibinmanaf M

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| map-marker Kuala Lumpur, Kuala Lumpur

Refund

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Lazada Malaysia - Refund
Contains 1 confidential file for company representatives

Can you help me so that I get my refund? I am asking Lazada to check on my refund money, which I have not received yet.

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User's recommendation: Anyone who has a problem, please contact Lazada customer service.

samyee c

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My goods have been stuck at customs since January 21st and have not been moved.

Lazada Malaysia - My goods have been stuck at customs since January 21st and have not...
Contains 1 confidential file for company representatives

My goods have been stuck in customs for a long time. I contacted Lazada, but it didn't solve my problem.

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Preferred solution: Deliver product or service ordered

gb p Jjn

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Why????????????

Lazada Malaysia - Why????????????
Contains 1 confidential file for company representatives

I order 2 item and payed by today... Shipping only one adhesive sealent RM 10.69 and fluted wall panel RM181.30 not on shipping lazada notice

Pls advise

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Loss:
$181

Preferred solution: Full refund

Kyiah Zvp

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Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

Complaint

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Lazada Malaysia - Complaint

I order 2 units of lantern and I only receive 1. I ask for refund and take a photo of one lantern.

Lazada reject my request due to not enough evidence. Can Lazada proof the delivery instead of rejecting me first ?

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User's recommendation: Don’t expect refund

jeny Day

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Verified Reviewer
| map-marker Cheras, Selangor

I paid, but the delivery date has expired and I still haven’t received the goods?

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Lazada Malaysia - I paid, but the delivery date has expired and I still haven’t received...
Contains 1 confidential file for company representatives

我的货已经超时还没收到,线上已经付款了。我付款了,但是交货期已经过了,我还没有收到货。我付款了,但是交货期已经过了,我还没收到货。我付款了,但是已经过了交货期,我还没有收到货吗?我付款了,但是已经过了交货期,我还没有收到货吗?我已经付款了,但是还没收到货。我付款了,但是交货期已经过了,我还没有收到货。

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Auctions and Marketplaces Expert Talks

How to Save Money and Shop Wisely

How to Save Money and Shop Wisely

Jun 11, 2021

A shopping expert, Trae Bodge shares smart shopping tips on how to enjoy safe shopping online, find the best deals and sales and shop wisely without spending more.

Read full article
Trae Bodge
Trae Bodge

Trae Bodge is a shopping expert with 10 years of experience. True runs a platfrom called Truetrae.com where she shares money-saving tips with consumers.

LIMKINMENG L

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Verified Reviewer
| map-marker Petaling Jaya, Selangor

店铺炸骗买0ppo給什么徦手机

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Lazada Malaysia - 店铺炸骗买0ppo給什么徦手机
Contains 8 confidential files for company representatives

你们是一个大公司注册公司是不是没工人工作还是认为我们是没有知如何做!是否正确工作!本来一早要报警!刚才打电话在线一直叫等!浪费本人电话费!以机会给你们是不要!只好法律责任追究!

店铺名#CabCat_MVP

一个大公司是不是不会负责任任何事情!我有底线是你们挑战我底线!我会再去谷歌服务中心请求助!我同谷歌服务中心绍兴市他管理创作者!堆广告费!

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Anbukarasu K

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| map-marker Petaling Jaya, Selangor

Product not functioning. Already reported but no response. I can't rate with good review.

Lazada Malaysia - Product not functioning. Already reported but no response. I can't rate...
Lazada Malaysia - Product not functioning. Already reported but no response. I... - Image 2
Contains 1 confidential file for company representatives

Ilife robot product bought through Lazada is not functioning. It has a warranty for a year.

It is only 4 months old now. Already reported through the respective email but no response.

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Anonymous
map-marker Perai, Penang

LXST13775****MY

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ORDER 460856****66749 ON 12 JAN 2025 PAID VIA CREDIT CARD

TOTAL ORDERED ITEM 5

DELIVERD 3 (1 OF THE ITEM SENT WRONG COLOUR)

TWO ITEM NOT DELIVERED

I REJECTED AND BEING CANCALLED BY SELLER.

PLEASE INVESTIGATE

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User's recommendation: considering

About

Related Companies

Alibaba Group, Aliexpress, Lazada Philippines, MoneyGram, Cainiao Network

Summary

Lazada Malaysia is a large online shopping mall. It was launched in 2012. Its headquarters is based in Singapore, Singapore. Lazada Malaysia is a part of Lazada Group. Lazada Malaysia offers a broad range of products across categories including consumer electronics and home appliances, health and beauty, mobiles and tablets, and fashion. There is also a wide range of home and living commodities. Lazada Malaysia provides the following payment options: Visa, MasterCard, Cash on Delivery, PayPal, and Alliance Bank. The company accepts returns within 14 calendar days of order receipt. Customer service department is available Monday – Friday from 8 a.m. to 9 p.m.

Lazada Malaysia reviews and complaints

Lazada Malaysia is ranked 101 out of 886 in Auctions and Marketplaces category

Area Served

Asia, Other, Worldwide, Australia, UK

Payment Methods

VISAPayPalMasterCard

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