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Bought a sunglasses under irizmarketing and the seller provide the whatapps no, and direct bank in to him, till now havent receive anythings from seller. So should lazada refund back the payment? Why lazada allow the scammer seller.

Reason of review: Problem with delivery.

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Guest

Well this is a classic scam. Lazada doesn't have to take responsibility because you yourself decided to pay / bank in directly to this scammer's account meaning your transaction was not concluded on Lazada. If it were, you'd get your money back.

Guest

Why would you pay the seller directly but not through lazada? Like why??

Artrell Ykp

Hi, we are truly sorry for this mishap. However, for purchase that does not go through Lazada, we are unable to proceed with any action.

For such claims, please proceed emailing us to asklaz@lazada.com.my with snapshot of your payment and your previous conversation happened between you and seller, so that we are able to prevent this issue from recurring.

Melissa

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