Lazada Malaysia - Skynet Worldwide Express Delivery Service Review

I placed an order on 29/3 for DW watch and received the email informed me that my order received and will arrange the delivery on31/3 with Skynet courier services with a tracking airway no and Shipment arrive date 31/4-2/4. From 31/3 onwards I started to track my delivery it kept showing that is ARRIVE JHB but until now I got nothing.

I tried to call Skynet, they told me they will arrange to send it and the parcel its with them and gave me the Skudai outlet phone no, however I had called at least 30times to tat no but no one answer!

2/4 I called LAZADA, I just want to clarified what is wrong with the order, and as agreed, I haven't received anything from them during 31/3-2/4. And no ones can helps me because they also have no any other link to check my parcel location. And I was really pissed with Skynet and LAZADA. The purchase experience is very bad! If I could request, and if I had a chance to order from them again I will definitely ask for different courier service provider. But now I would go for 11th street. I really got fed up with them!

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Billing Practices
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
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Customer service
Privacy and Data Security
Turnaround Time

Reason of review:
Problem with delivery
Product or service
Dw Classic St Mawes Lady Rose Gold
Review category
Auctions and Internet Stores
review #821785 by

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Apr 04 #1139409

Hi Shawn Tan,
First and foremost, we apologize on behalf of Skynet for the inconvenience that this has caused you. Kindly hold on while we are investigating this matter. Our CS officer will revert back to you as soon as possible, latest in 1-2 working days. Kindly revert back to us if you still did not receive any updates.

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