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First,the item delivered is wrong.Purchased the item in silver but got the black one instead so I decided to return it and have a full refund and not a store credit.It has been a month and I still did not get my refund even after I have sent countless of email and all of the info and details needed for my refund process. I have contact the customer service,do all of the things instructed,give review,etc,etc,even the emails I received only stated they are working on it,but a month has passed and I can't wait anymore. I am planning to do a report to KPDNKK if there is no further actions to resolve this soon.

Review about: Lazada Malaysia Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

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LazadaMY
#1426379

We are truly sorry that we have given that impression to you. Please provide us with further information to allow us assisting you further.

Order Number :

Once we receive information from you and successfully retrieve all the necessary details regarding your order from our system, we will contact you.

Amir

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