Lazada Malaysia - The item that order not delivery on time

I would like to know why my item that I order from 10/03/2016 not delivery on time within 13/04/2016 this is almost 1 month my order not I hope your company can solve this problem as soon as possible.

This item as shown in this pic that I attach together for your review. Then, this item show delivery at address MUHAMAD AZRUL IZWAN BIN ADBUL AZIZ ,NO 9 LORONG SIMPANG JAYA 2 TAMAN SIMPANG JAYA, 11000 BALIK PULAU, PENANG.

I hope your customer service can resolve this problem as soon as possible because this item that I order has delay more than 1 month from the date that LAZADA company provided.Thank you.

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Reason of review:
Problem with delivery
Product or service
Zhaizubuluo Men Sport Running Sneakers Shoes Gmsy 6100 1 Black
Review category
Auctions and Internet Stores
review #829489
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Apr 24 #1149511

Hi Muhamad Azrul Izwan, kindly check your email (azru*****, as our CS officer has sent you the details of your order.
Thank you.

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Apr 19 #1146613

Hi Muhamad Azrul Izwan, kindly hold on while we are investigating this matter. Our CS officer will revert back to you as soon as possible, latest in 2-3 working days. Kindly revert back to us if you still did not receive any updates.

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