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I had ordered a mattress from Lazada, Order #217344****82793, and the status shown Delivered on 28 Mar 2019, but actually, I have not received my item mattress, can please check where? who sign the delivered?

I had responded to Lazada three times by email already, but till now still didn't get any reply from Lazada, How should I do? Who can help me to check?

My contact number is: 016889****

Email: lyanncheng@***.com

look forward to your reply

Reason of review: Order processing issue.

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Guest

We are so sorry about your order from our company. We take these matters very seriously.

Let me explain the reason for the delay. We have strict quality control and inspect every item before it leaves our facility. Unfortunately upon inspection we discovered both seaman and urine stains. Our quality control team took you item to our local spray wash to remove the stains.

We have also included one free bottle of Lysol with your order. Rest assured we have take the necessary steps to ensure this never happens again.

Including posting signs in our office asking employees not to *** or *** on the merchandise. Thanks again.

Guest

contact the credit card that you used to pay and they will get involved for a quicker resolution. This is why I pay by credit cards always

Artrell Ykp

Dear Valued customer, Upon checking the item is delivered to the security. May we confirm if you have check with the guard house or management for the item.

We appreciate your understanding and we are constantly evolving to better suit your needs. We look forward to continue providing the best e-commerce customer experience in the region. Once again, we thank you for your kind feedback.

Should you require further assistance please feel free to revert to us at http://www.lazada.com.my/contact/# and we will be glad to assist you. Sarah

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