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1.0

I had called in regarding my order refund status. FYI - I had 4 different items cancelled in 4 different orders.

Customer service agent #1 had promised refund for all 4 items within 5-15 days. Ended up getting refund for 1 item only. Called again and repeated process... to my shock, again refund on one item only..

Called again, this time same promises but the refund only happened for 1 item... Now.. for the last item.. customer service agents have had me on the run-around calling them 4 times alone today..

requested for supervisor to call me back but none of the supervisors - "Awal" or "Shima" returned my call.. Call centre manager, "Mr. Rosmi" on leave!! My question is - Let alone LAZADA is the most *** in terms of order management...

even your contact center in Malaysia is in bad shape!!!! Every time I call I have to explain every single detail because either the agents don't log the remarks or their system is so F'ed up. I am so sick and tired of LAZADA and I hope none of you reading this will ever buy anything on LAZADA.

Please use other websites like WISH or ALIEXPRESS. Devastated customer.

Reason of review: Poor customer service.

Monetary Loss: $980.

Preferred solution: Full refund.

Lazada Malaysia Cons: No credibility, Lazada make fool of customer, Very very bad customer service.

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Guest

Same thing happened to me. Unethical company, sell gift vouchers and voided them

Guest

I encounter similar problem, whereby, I ordered 3 items total cost RM81.60. The order was cancelled without my knowledge and the money was not refunded even after 4 weeks.

Still waiting for my refund. Order no.#205121****99180 Order no.#205118****99180

Guest
reply icon Replying to comment of Guest-1548334

Same thing happened to me. Lost RM100.

Somemore insist I provide them some kind of reference number for them to verify before they can proceed further and I donโ€™t have the number.

So they just email me they cannot proceed when clearly they cancelled my order without refunding. I will lodge a report to consumer tribunal

Guest

I have encountered the same problem. Non of any supervisor call me and I so fed up with Ladaza. The customer service was rude and provided bad service.

Guest

Kenapa barang tak sampai2 lg ni

Artrell Ykp

We are truly sorry for this mishap. Please provide us with order number to check further on this issue. Melissa

Guest
reply icon Replying to comment of Artrell Ykp

This is my order number: no.#205121****99180 no.#205118****99180 Can you refund back my money.

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